Job Posting for (Cranbury, NJ) Office Manager - Exp. in Household goods. at New World Van Lines
(Cranbury, NJ) Office Manager - Exp. in Household goods - hiring now- Must have Experience in Household goods & moving experience - Hiring this week! ! Great opportunity! Great benefits!
Job Description An Office Manager has the responsibility of ensuring that the administrative activities of the service center run efficiently by assisting the General Manager, completing necessary paperwork, updating driver logs, and maintaining office structure. Conducts surveyor online and/or onsite surveys of customer’s household goods and communicate all necessary details to ensure accurate estimates and successful moves.
Roles and Responsibilities
Assist the General Manager with the daily administrative operations of the Service Center
Educate, communicate, and support the 5 Core Values of Safety, Service, People, Profits, and Innovation
Leading and overseeing pre-move surveys day to day, providing excellent customer service,
Conduct on site pre-move surveys and timely submit information to move coordinators
Conduct Job Site Visits within a 150-mile radius of the Service Center to ensure excellent customer service and monitor quality measures during the move.
Assisting in office administration and warehouse operations of the Service Center.
Assist the Service Center in preforming duties that require the ability to operate a company vehicle, i.e., where applicable trucks, cars, etc.
Advise move coordinators about relevant information necessary to answer shipper’s questions/concerns
Provide dispatch with updated daily worksheets reflecting job assignments
Process and complete paperwork for billing and forward to corporate.
Update driver’s daily screens every day with all required information
Provide coordination and monitoring of Driver Logs
Prepare and submit various monthly reports
Accomplishes tasks within established timelines
Conduct any and all safe/legal duties as assigned
Minimum Qualifications
· High school diploma or equivalent
· Two (2) years of administrative, quality control or customer service experience
· Household goods moving experience, preferred
· Excellent customer service and communication skills
· Detail Oriented
· Exceptional organization skills
· A sense of urgency in timely completing tasks
· Valid driver’s license
· MS Office suite knowledge
· Drive company vehicles as needed
Physical Requirements
Requires the ability to safely drive a motor vehicle per company policy.
Be able to access homes to conduct surveys, including climbing stairs, accessing attics and crawlspaces, and garages or other external structures.
Work at a computer for extended periods of time
Move about the office to access office machinery, cabinets, etc.
Operate a computer and other office machinery
Communicates frequently over the phone
Frequently is required to stand, walk, use arms, hand, and fingers to handle, or feel and reach.
Occasionally required to climb, balance, stoop, kneel, and/or crouch.
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