Dispatcher

Overview

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

Responsibilities

This position is responsible for ensuring the efficient and timely delivery and pick-up of blood and blood products by managing the workflow, man-hours and ensuring driver productivity.

• Monitors schedules, vehicles, dispatches drivers and directs deliveries.
• Coordinates staff and operations to meet delivery parameters on all shipments.
• Assists mobile drives to ensure drive start and breakdown are completed as scheduled.
• Maintains fleet and mobile equipment, communicating DVIR’s, coordinating with mechanic shops and towing providers.
• Manages safety compliance by ensuring accidents forms are completed and reported in a timely manner.
• Maintains and reviews records and documents including spreadsheets and drivers’ paperwork.
• Monitors and documents employee activity to ensure compliance with policies and procedures.
• Resolves customer service issues by partnering with internal services to develop and implement a satisfactory solution.
• Manages communications between the business unit and drivers by operating and maintaining Dispatch base phone and manages driver phone equipment.
• Monitors and reports on radio communications from the NYC Office of Emergency Management.

Qualifications

Education:

High School Diploma or equivalent.

Experience:

Three years of experience in directing staff, office management or dispatcher is required.

Knowledge:

Knowledge of DOT regulations.

Knowledge of computerized and mobile communication systems.

For applicants who will perform this position in New York City or Westchester County, the proposed hourly salary is $28.00/hr. to $30.00/hr.  For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations