Constituent Services Liaison

A Brooklyn-Based New York City Council Member seeks a Constituent Services Liaison to be part of her collaborative, energetic, and innovative team. The prospective staff member must be committed to seeking out new and better ways for the office to connect with and deliver for, Brooklyn and District 45’s diverse neighborhoods, communities, and constituents. The Constituent Liaison would represent the Council Member’s office in handling constituent issues and work under the supervision of the Council Member’s Director of Community Affairs.

Specific responsibilities include:

• Serve as one of the Council Member’s primary representatives to address the needs of constituents seeking services and resolutions from various government agencies.
• Coordinate effective and timely response to individual constituent inquiries, concerns, and requests for assistance (in person, via phone, email, and mail) within assigned issue areas.
• Assist constituents with addressing a range of concerns including, but not limited to housing, health care, social service, education, environment, and economic development issues.
• Maintain relationships with district stakeholders, including local, state, and federal officials representing Brooklyn, government agencies, community boards, block/tenant associations, non-profit organizations, etc., to ensure responsiveness to constituent concerns and quality service delivery.
• Monitor and track constituent correspondence and related paperwork in an online database. Log all requests and maintain up-to-date files on all cases.
• Conduct follow-up with relevant agencies to track progress and ensure resolution on all requests, providing thorough oversight from initial contact to final case closing.
• Provide periodic reports on active and pending cases in assigned issue areas, and updates documenting agency responses to inquiries and requests.
• Identify emerging community issues and assess cases for trending problems that may require a more in-depth coordinated response or policy action, and make recommendations to help guide the office’s response, as appropriate.
• Represent the Council Member at events and community meetings throughout the district, as assigned
• Work in collaboration with various units throughout the City, to resolve constituent issues and assist with the planning and implementation of community outreach activities, town hall meetings, and other office-sponsored forums.
• Draft meeting minutes, correspondence, briefings, and talking points.
• Assist with office administration and intern supervision, as needed.
• Other duties and special projects as assigned.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above

2. Preferred Skills Bachelor’s degree required; At least two years of public service experience strongly preferred, i.e., case management, community organizing, campaign, government, social policy, or nonprofit work experience Interest in social policy and familiarity with the issues facing Brooklyn neighborhoods

3. Strong organizational skills including the ability to prioritize, meet deadlines and maintain consistent attention to detail; Candidate must possess good analytical, problem-solving, and computer skills Highly energetic;

4. Strong communication, interpersonal and organizational skills;

5. Excellent written and public speaking abilities;

6. Flexibility with regard to work hours; Ability to work well in a fast-paced environment; and Capable of multitasking in a team-oriented environment

7. Knowledge of second-language (Haitian Creole preferred)

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees must show proof of vaccination once hired; masks are required in City Hall and District Offices.

Ability to commute/relocate:

• Brooklyn, NY 11210: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• Haitian Creole (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location