Intake Bilingual Coordinator (Home Care)

New York Health Care, Inc. a licensed home care agency now in our 37th year of operation is seeking a Bilingual (Spanish/English) Intake Coordinator for immediate hire.

This is a full time Monday – Friday position which will be in our corporate office located in Valley Stream, Nassau County, NY.

Responsibilities:

• Process patient referrals demographics, required basic clinical information and financial reimbursement information.
• Contact patients and educate them on the Managed Long Term Care Program
• Entry of referral on an internal database with appropriate color coded references and comments as applicable.
• Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available and direct phone calls to Insurance companies.
• Contact service representatives at Managed Care Insurance companies to verify eligibility and benefits for home care coverage and obtain initial evaluation authorizations for patients referred for home care services.
• Data entry of required insurance information in the Agency’s computer system to ensure accurate and timely reimbursement.
• Daily data entry of documents and maintenance of patient clinical information

Job Requirements:

• Bilingual in English/Spanish
• Experience with Health Insurance preferred
• Prior customer service/heavy phone experience
• Knowledge of general office procedures & equipment
• Excellent customer service & follow-up skills
• Strong organizational skills with attention to detail
• Proficient in Microsoft office and software navigation.

Preferred Qualifications:

• Knowledge of HHA exchange software system
• Previous home care intake experience
• Knowledge of referral sources

Compensation:

• Competitive pay commensurate with experience
• PTO including holiday, vacation, sick and personal time off
• Subsidized Medical/Dental insurance
• Availability of employee funded voluntary insurance such as cancer, disability and life

Please respond with resume and salary requirements. Job Type: Full-time