Fitness Supervisor

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. We work with passion and integrity, and we always treat others with appreciation and respect.

ROLES AND RESPONSIBILITIES:

The Fitness Supervisor is the business leader of the Personal Training (PT) department. This individual creates and supports team culture to drive operational excellence and deliver a superior member experience. Fitness Supervisor are goal oriented, results driven, eager to interact with members, and excited to develop and mentor a team of high performing talent. The Fitness Supervisor role is to lead the program by promoting and selling fitness products and services, also to coach, train, and mentor Personal Trainers to meet and exceed department/company objectives. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

BUSINESS LEADER:

• Business management of the trainers including monthly evaluations, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services.
• Conduct timely and relevant business management meetings to support trainer development.
• Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress.
• Collaborate with Regional Fitness Director (RFD)/(GM)/(AGM) for PT Sales driving and complementary clinics.
• Assist with day-to-day operations to help support business objectives and member/guest needs.

OPERATIONAL MANAGEMENT:

• Lead the operational and sales components during the new hire process of new trainers in partnership with the General Manager (GM/Assistant General Manager (AGM).
• PT business and sales coaching.
• Partner with GM to capture trainer availability, book sessions, and manage the team’s ability to deliver fitness services to meet member needs.
• Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business.
• Set goals in support of club special events and execute the proper follow up post event.
• Produce and host monthly PT department meetings with the GM.
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
• Support trainers through financial planning as it relates to the compensation plan.

KPI MANAGEMENT

• Achieve monthly and annual department financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including Net Gain Goals, Cancellation Targets, Active Client Penetration, New Sales, and Fitness Orientation appointment booking and conversion.
• Proactively address business trends in fitness assessment conversions, client attrition and client training frequency.
• Partner with the GM on any performance management metrics relating to trainers..
• Consistently audit, analyze, and manage fitness revenue and expenses and proactively modify accordingly to ensure compliance and profitability.

CLIENT RELATIONSHIP MANAGEMENT

• Communication with potential leads and all clients.
• Client coverage and sharing across all fitness offerings.
• Management of all client pipelines, inclusive of new members.
• Clearly outline the pipeline responsibilities in partnership with the GM or AGM (where applicable), and with the oversight of PT senior leadership.
• Scheduling and execution of new member assessments (Fitness Orientation “FO”), inclusive of In Body Assessments where offered.
• Responsible for hosting demo clinics during scheduled shifts to promote engagement, build relationships, drive member referrals, and increase SGT/PT/Team Training revenue.