MS Dynamics 365 CRM

Role: MS Dynamics 365 CE (CRM)

Location: Malvern, PA

Job Description: Minimum 12-14 years of experience in Dynamics 365 CE (CRM) with strong technical and client facing skills.

Technical Skills: 

• Dynamics 365 Customer Engagement(Sales, Service - Must) and knowledge other Microsoft Dynamics 365 suite of products.
• Facilitate detailed design from requirements and support construction and deployment.
• Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools ( preferably Dell Boomi)
• Dynamics 365 in Online & On-Premise implementations and environments and prior versions.
• Providing highly available, scalable Dynamics 365 architecture
• Hands on experience in C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit & SSRS
• Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
• Experience in MS CRM & 3rd party Integration using Middleware Tools/ API's(REST, ODATA WebAPI's) /SSIS packages.
• Experience in using Azure services for integration, Power Apps and Power Automate for upstream/downstream systems integrations.
• Experience in data migration
• data analysis, data mappings, data harmonization using OOB and third party tools
• Experienced in reporting architecture, with SSRS and
• knowledge on Power BI.
• Good to have knowledge in latest features of Dynamics 365 platform (Sales Insights , Customer Service Insights, Customer Voice, etc.) Experience in effective management of cloud platform resources and good understanding on security models and connectivity CRM systems.
• Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools

Good to Have skills:

• Exposure in driving information management strategy, design and deployment on cloud platforms, preferably on amazon Web Services global infrastructure and services.
• Associate Certifications of AWS developer and solutions architect would be added advantage

Delivery and Leadership Skills:

• Lead the technical workshops to work with Business and technology partners on requirements to design and develop architecture solutions
• Should have good problem solving and analytical skills
• Should be able to think independently and be solution driven
• Be accountable for solution delivery and technical leadership
• Lead technical efforts for Pre-Sales engagements and contribute towards building niche solutions/POC's
• Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations / implementations.
• Experience in Agile methodologies