Desktop Support Analyst

Desktop Support Analyst
Philadelphia, PA

Must Have Skills -

• IT Support
• IT Service Desk
• End User Computing
• Desktop Support
• Service Now
• Scripting

The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.
Candidates should speak and write both English and French.
The Support Analyst will provide support to End Users on a variety of computing issues.

Job Responsibilities and Functions

• Diagnose, resolve, and follow-up on issues relating to various user computing issues
• Provide technical support by phone, remote access, deskside, or site visits as required
• New hire device setup/Imaging· Experience utilizing ticketing systems
• Ensure tickets are accurately documented and resolved in accordance
• Device inventory management
• Position may require working extended hours or occasional night/weekend as required
• Excellent communication skills both verbal and written
• Ability to multi-task in a fast-paced environment
• Office 365 Productivity Tools
• VPN troubleshooting/connectivity
• Mobile Device Support
• Follow client Compliance standards

Preferred Qualifications

• 1 year(s) relevant technical field experience
• Windows 10 support experience
• Prior Help Desk experience
• Prior ticketing system experience, such as ServiceNow
• Ability to write clear, concise documentation
• Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
• Strong written and verbal communication skills
• Focus on customer service
• Desire to work in a team environment
• Strong work ethic
• Ability to balance workload while maintaining high standards