Regional Director of Account Management

Overview

Overview:

We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees.  If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you!  With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry.  Come join our team and start moving your career forward!

Role:

The Regional Director of Account Management at Nextech assumes responsibility for leading and guiding the assigned Account Management team. This role involves collaborating with Account Managers to cultivate and maintain relationships with existing clients, understanding the Customer’s needs, and devising strategies for client base expansion. The Regional Director also ensures the provision of high-quality, cost-effective services while acting as a pivotal liaison between the company and its clients to facilitate business goal attainment

Benefits:

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Responsibilities

• Provides leadership and strategic solutions for assigned Account Management team
• Leads a team of Account Managers to consistently deliver on the milestones necessary to achieve daily, weekly, monthly, and quarterly growth goals
• Develops and implements retention and expansion strategies designed to inspire company growth
• Assumes ownership of the revenue expectations and inspires the team to deliver successfully, reliably, and consistently
• Constantly monitors the market, our competition, and team feedback to refine effective value propositions
• Recruits, develops, and retains top Account Managers and ensure rapid onboarding plan which is supported by proper training plans               
• Completes weekly one-on-one meetings with each assigned Account Manager to review weekly KPI’s, Customer SLAs, and reviews overall account health and performance
• Provides the necessary tools and resources for the Account Management team to ensure they are providing exemplary services required
• Collaborates with our Sales, Operations, Development, Marketing, and other teams, as applicable, to ensure the client is served appropriately
• Develops strategies to grow existing accounts
• Gains a deep understanding of the Customer’s needs and what they expect from our company on a broader level and provides processes to ensure that the strategies are followed by the assigned Account Managers
• Develops tactics that will deliver the most appropriate products or services
• Uses outstanding communication skills to present to and influence key stakeholders in our company and with clients
• Develops team of Account Managers and oversees top key accounts
• Responsible for retention of existing business
• Adjusts plans accordingly to consider new service offerings as well as significant changes to business conditions
• Develops relationships with key executives and decision makers within assigned accounts
• Acts as point of escalation for the internal team regarding all matters and handles client escalations with a high level of Customer-facing skills and sales expertise
• Reviews analyses of activities, costs, operations, and forecasted data to determine progress toward stated goals and objectives
• Works directly with Account Management and Leadership team to define account strategies
• Drives acceleration of Customer success stories – including working with third party vendors to assist, as needed
• Owns and delivers on team’s goals.
• Other related duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities:

• Exceptional people skills, developed through experience in client-facing roles or customer service and support.
• Excellent and creative problem-solving skills
• Excellent organization, prioritization, presentation, and project management skills
• Excellent understanding of financial and accounting processes, as well as strong analytical and communication skills
• Ability to drive process change, resource efficiencies, and change management.
• Ability to adjust to changing workflows and demands.
• Customer-focused
• Effective communicator
• Tech-savvy
• Must have strong presentation skills and demonstrated experience.
• A proven track record of technical sales success
• Proven experience in building customer relationships
• Detail oriented to process mapping and workflow planning.
• Proficient with Microsoft Office

Education and Experience:

• Bachelor’s Degree in Business or related field is preferred
• Previous related experience in Sales/Technical Sales experience
• Previous experience in HVAC Industry or other service business preferred

Physical requirements:

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing
• Travel, as needed – 50% travel is normal for this position