Quality & Outcomes Coordinator

Nexus Family Healing is a national nonprofit mental health organization that restores hope for thousands of children, families, and adults who come to us for outpatient/community mental health services, foster care and adoption, and residential treatment. For over 50 years, our network of agencies have used innovative, personalized approaches to heal trauma, break cycles of harm, and reshape futures. We believe every child is worth it — and every family matters.

Position Summary:

The Quality and Outcomes Coordinator will oversee the agency’s data collection and analysis systems, ensuring processes are executed consistently and leading to continuous quality improvement for our Nexus Family Healing Minnesota Services. This position will support leadership in areas of planning, evaluating, quality, safety, and demonstrating positive outcomes are achieved relating to clinical, human resources, programmatic and applicable finance data. This individual will help manage and leverage internal and external data to evaluate processes and inform decision-making, at various levels of the agency and align strategic activities with organizational initiatives.

Primary responsibilities include:

Data Collection & Analysis

• Partners with clinical leadership to ensure accurate and timely data collection and documentation in the electronic health record (EHR) system and other databases as utilized.
• Creates, documents and implements processes for data reconciliation in partnership with agency and organizational CQI staff, to address and correct missing/inaccurate information.
• Oversees the end to end process of completing and submitting accurate documentation, both internally and externally.
• Builds and runs data reports, forms, tools and surveys; screens data as needed for data collection and analysis relating to committees, licensing regulations, and strategic improvement initiatives.
• Collaborates with CQI staff to develop and execute descriptive statistical analyses and produce meaningful, user-friendly materials and reports (e.g., issue briefs, infographics, presentations, dashboards, etc.) that support planning and evaluation activities.

Training, Development & Organizational Continuous Improvement

• Commits to continuous learning and individual skill development relating to agency and organizational database functions. 
• Obtains training and maintains certifications in the advanced use of key organizational assessment tools and provides training and development systems to support the use of agency tools and assessments.
• Supports the training and development of agency staff, using data for decision-making, problem-solving, and continuous improvement; builds data literacy and best practices for data use.
• Collaborates with CQI and IT Teams to develop and implement data integrity processes which support the input, accessibility, collection, and reporting of data that also support planning.
• Cross collaborates with agency and home office departments to collect, track, report, and analyze data; initiates improvement projects and plans based upon employee, client, and stakeholder satisfaction surveys and key data related to safety, risk, employee retention, identified service data, and referral/admission/discharge and follow-up client information.
• Supports research and grant efforts of the agency and organization by providing information, overseeing research-related projects, and participating in reports. 
• Participate in the Institution Review Board (IRB) processes as necessary

Auditing, Policies & Other Duties as Assigned

• Oversees audits related to certifications, licensing, accreditation, and governmental agencies; ensures quality and timeliness while supporting the organization's effectiveness in providing reporting information.
• Responds to and supports internal investigations; conducts root cause analysis of events or incidents as needed.
• Develops processes and systems needed to oversee improvements, based on findings while integrating quality standards to evaluate the effectiveness of improvements.
• Understands and participates in utilization reviews, internal audits, tracking of billing services, and accurate documentation; collaborates with finance and program personnel to meet compliance and billing expectations.
• Remains current on all company policies, assigned trainings and/or certification requirements.

Required Education and Licensure:

• Bachelor's degree in quality improvement, data management, data analysis, or a related field.
• Two (2) years of experience in quality improvement, research, data management, data management and analysis, or a related field.
• Experience with data analysis tools such as SPSS, Stata, SQL, R and data visualization applications such as MS Power B.I., Tableau.
• Proficiency in MS Excel, Word, and PowerPoint

Preferred Education and Experience:

• Master's degree in quality improvement, data management, data analysis, or a related field.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.