Implementation Manager

This Implementation Manager is responsible for implementations, project management, and continuous improvement of new and existing Transportation Management business.  Operating key parts of each project while managing, training, gathering information, and configuring NFI’s TMS platform is critical to this role.   This position will report to the Sr. Director of Integration.

Responsibilities:

Project Management:

• Assumes full responsibility for supervising, planning, and managing Transportation Management projects. Projects could include new business/customer implementations, process improvement initiatives, system configurations, & system and process training.
• Manages entire lifecycle of the project from project inception to project closure.  Tasks include, but are not limited to, meeting management, documentation, process workflows, work plans, reports, etc.
• Demonstrates expertise with preparation of detailed project plans, including activity definition, task sequencing, resources requirements, and duration estimates.
• Will work closely with key stakeholders, including senior level executive sponsors, partners, and vendors to define project scope and ensure timely delivery of all project components.
• Participates in the development, implementation and assessment of project “health-checks” and “’Go-Live’ readiness”.
• Assumes the lead in risk management meetings working with department leads and project teams to identify potential risks and recommend solutions to stabilize project prior to a business-impacting event occurring.
• Responsible for facilitating team calls to monitor and communicate progress, collaborate with key stakeholders to publish status reports, and managing and reporting on open risks and action items.

System Configuration and Integration:

• Develops expertise in NFI’s transportation management (TMS) platform(s) so that the resource has the ability to operate/manage system configurations, updated processes, and continuous improvement.
• Acquires the ability to understand EDI and XML integration at a moderate level. With training, the resource should have the ability to read EDI/XML specifications & mapping documents and act as an intermediary between the client and the NFI Client Services team. 
• Work directly with the transportation management solutions engineering team on system and project setup and continuous improvement.

Overall:

• Demonstrates clear and concise communication; interpersonal, organizational and team building skills; business judgment; and proven expertise in directing the efforts of the project staff and internal and external customers.
• Keeps up with relevant industry knowledge such as warehousing, 3PL, and supply chain management and project management practices.

REQUIREMENTS:

• Bachelor’s Degree.
• 5+ years hands-on experience managing projects of various size and complexities.
• 3PL, implementation, integration, and supply chain management experience.
• TMS operations, implementation, and/or configuration experience.
• Outstanding interpersonal skills demonstrated in ability to communicate on all levels; position requires regular interface with project resources, team leads and senior management team members as well as vendors and customers to effectively communicate PMO-related activities as well as project-related activities, progress and risks.
• Self-starter.
• Demonstrated ability with planning and organizing to ensure efficient handling of the many tasks associated with a project.
• Ability to conduct project reviews, assess and evaluate project performance and provide constructive feedback while sustaining excellent working relationships.
• Highly influential leadership style while interacting with non-direct reports.
• Ability to thrive in a team working in a deadline-driven environment.
• Proficient use of MS Office – Word, Excel, PowerPoint, MS Project, and process flow experience.  
• Travel up to 50% (varies per project).

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process hired, no fee or payment of any kind will be paid.