Logistics Carrier and Claims Analyst

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at www.nfi.parts.com.

POSITION SUMMARY

The Claims and Carrier Analyst is the primary contact for all carrier claims and carrier performance reviews.

WHAT YOU WILL DO:

· Primary contact for all questions regarding carrier claims and carrier performance reviews.

· File, track, and report all claims that are submitted.

· Monitor each claim throughout the entire process including determining reimbursement eligibility, negotiating payment with each carrier, and processing payments.

· Provide continuous updates to management on the status of all claims.

· Review carrier performance and document damage claims, on time performance, and communication with Customer Service.

· Lead quarterly carrier review meetings.

· Review freight data for accuracy.

· Answer freight related questions from vendors and customer.

· Provide backup for colleagues as required.

· Review and make recommendations for updates to the freight process to improve service and cost.

WHAT YOU NEED TO BE SUCCESSFUL:

· High School diploma or equivalent.

· 1-3 years Transportation/Logistics experience.

· Must be able to demonstrate a clear understanding of the carrier claims process along with a history of filing claims.

· Experience utilizing carrier metrics to track carrier performance.

· Proficient in Microsoft Office applications.

· TMS (i.e. Mercury Gate) knowledge considered a plus.

· Carrier website navigation.

· Strong Customer Service and communication skills.

· Carrier interface/negotiation experience.

· This is an onsite position (M-F) located in Louisville, KY.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Louisville, KY 40258: Relocate before starting work (Required)

Work Location: In person