What are the responsibilities and job description for the Server position at NGE-IHOP Franchisee?
SUMMARY Provide prompt, efficient, courteous service to all guests. Service includes greeting, seating, taking and serving orders, clearing dishes and resetting tables.
ESSENTIAL DUTIES AND RESPONSIBILITIES These include the following: * Develop and maintain professional functional working relationships with IHOP Team Members and guests. * Execute the “Server Guidelines to Great Guest Service” per IHOP SOP to ensure a high-quality guest experience. * Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return. * Communicate guest food orders and service requests in an accurate and timely manner. * Memorize and apply IHOP terminology, abbreviations, methodologies and plating and menu knowledge. * Comply with SOP methods in regard to guest checks and maintaining cash control. * Stock and rotate all needed supplies in the service areas and dining room. * Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation and safety guidelines. * Clear, clean and reset tables and clean chairs, booths and floors after guests leave. * Perform all cleaning duties according to posted cleaning charts. * Comply with IHOP uniform and appearance standards per SOP guidelines. * Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE Prior experience or training is desired but may not be required.
LANGUAGE SKILLS Ability to read and comprehend instructions, correspondence and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions and communicate with guests.
NGE/IHOP is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: Part-time
Pay: From $4.65 per hour
Benefits:
- Employee discount
- Flexible schedule
Physical Setting:
- Casual dining restaurant
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Tips
Ability to commute/relocate:
- West Chester, OH 45069: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Restaurant experience: 1 year (Preferred)
Work Location: One location