Patient Service Representative
Job Posting for Patient Service Representative at NH Eye Associates
POSITION: Patient Service Representative – Call Center Scheduling Department
DEPARTMENT: Call Center
REPORTS TO: Call Center Supervisor
LOCATION: 764 Second St, Manchester NH, 03102
TRAVEL REQUIRED:
Job Summary: This individual is responsible for answering telephones, scheduling various appointments, and documenting phone conversations.
Education and Experience:
1. High school diploma or equivalent.
2. Experience in health care setting performing similar work activities including, but not limited to clerical, billing or insurance processing is preferred.
3. Demonstrates skills in motivating and training professional staff.
Essential Skills and Abilities:
1. Exceptional customer service skills.
2. Ability to work with frequent interruptions and respond appropriately to unexpected situations.
3. Ability to interact with physicians and staff and participate as a team member with individuals inside and outside the department.
PATIENT SERVICE REPRESENTATIVE RESPONSIBILITIES:
1. Handles all incoming calls. Including screening calls for the appropriate person and forwarding messages.
2. Monitors voicemails and returns patient calls.
3. Monitors generic office email account.
4. Schedules patient appointments:
- Screens calls for emergency appointments following triage protocol. Schedules as appropriate.
- Schedules routine eye visits and instructs patients to obtain referrals.
- Discuss balances or co payment responsibility at the time of scheduling.
- Confirm patient demographic and all insurance information.
- Accurately schedule various procedures (YAG/IPL, PRP, SLT) retinal consults, oculoplastic consults, visual field testing, contact lens updates and contact lens insertion teaching.
5. Support schedule management for providers time out of office.
6. Assist in insurance eligibility, processing patient letters, reminder calls as needed and cross train to cover front desk needs.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
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