Dental Implant Sales Manager

Description

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success. 

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives all while having a little fun!

Position Summary:

As a valuable member of a collaborative and engaged dental Implant Technician team, the successful manager in this position will perform and oversee sales functions related to converting calls to prospective patients in one of our 13 surgical centers. The role would include developing long-term professional relationships with patients, communicate product information and features that will enhance patient knowledge and confidence, and help transform the lives of so many people.  

Responsibilities include but are not limited to:

• Lead, mentor, and inspire a team of inside sales representatives to achieve sales targets and deliver exceptional customer service.
• Conduct regular coaching sessions, provide constructive feedback, and foster a positive team environment.
• Ensure inside sales representatives adhere to established sales procedures and identify areas for improvement.
• Collaborate with the team to enhance existing processes and develop new ones where necessary to improve effectiveness.
• Monitor and analyze key sales metrics, including conversion rates, and sales pipeline, to identify trends and opportunities.
• Implement and create new metrics as needed to assess and improve the team's performance.
• Hold and lead regular sales meetings to communicate updates, share best practices, and foster a cohesive team environment.
• Work closely with the operations management team to address and resolve any issues impacting sales and patient satisfaction.
• Foster a collaborative relationship to ensure seamless communication and coordination between sales and operations.
• Utilize experience CRM to optimize sales processes, track performance, and generate insightful reports.
• Provide training and support to the team on effective CRM utilization.
• Assisting potential patients in the decision-making process utilizing the NHOMS l MassOMS consult process.
• Developing and maintaining relationships with potential and current patients, ensuring a smooth hand-off between consult and treatment.
• Managing follow up process by reaching out to potential patients who have already expressed an interest to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed treatment.
• Participate, as needed, in the local outbound marketing efforts for your Center to increase patient lead generation.
• Manage the referral-based lead generation process, working with existing patients to identify potential referrals.
• Other duties as assigned.

Requirements

Skills & Abilities:

• Excellent sales and negotiation skills
• Proven ability to influence team through leadership and training initiatives.
• Excellent verbal and written communication skills.
• Self-motivated, professional and target driven.
• Proficient in basic computer applications and willingness to learn internal programs.
• Team player within a target-driven environment.
• Proficiency in using WinOMS or Open Dental a plus
• Proficiency in Microsoft Office suite.

Experience & Qualifications:

• 5-7 years combined managerial and B2C selling experience.
• Experience in building and maintaining patient relationship.

Compensation & Benefits:

• $65,000- $75,000 base compensation an uncapped sales incentive plan
• Medical, Dental, & Vision Insurance.
• Paid vacation & sick time.
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility.

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.