Social Services

Job Title:	Qualified Social Worker/ Director	Wage Level:	Exempt-Salaried
Department:	Social Services	Effective Date:	10/01/94
Reports To:	Administrator	Review Date:	02/23/2022

 

                                                                                                                                                             

Approved By

 

                                                                                                                                                             

Administrator

 

 

 

General Purpose

 

To act as a liaison and representative of the residents’ social interests and to plan, organize, develop and direct the overall operation of the Social Services Department in accordance with current federal, state and local standards governing the facility, and as may be directed by the Administrator, to ensure that the medically-related emotional and social needs of the residents are met and maintained on an individual basis.

 

Qualifications

 

• Minimum of a Bachelor’s Degree in Social Work or Human Services field. (for example Sociology, Psychology or Rehabilitation Counseling)

 

• Must meet Federal and State required Certification/Licensure for intended facility as required

 

• Previous experience in healthcare preferred

 

• Ability to deal tactfully and positively with personnel, residents, family members, visitors, government agency personnel, and the general public

 

• Must have patience, tact, enthusiasm, and positive attitude toward the elderly and disabled

 

• Must be at least 18 years of age

 

• Must be able to speak, read, write, and understand English
  
  
• Must be capable of performing the Essential Job Functions and Physical and Sensory Requirements for All Job Functions as outlined below.

 

 

 

 

 

 

 

 

 

 

 

Standard Requirements

 

1. Support the Mission, Values, and Vision of NHS Management, L.L.C. and the facility.
   
   
2. Knowledgeable of resident rights and ensures an atmosphere, which allows for the privacy, dignity, and well-being of all residents in a safe, secure environment.

 

1. Report to Management immediately all instances of abuse, neglect, misappropriation/handling of resident property, or other concerns such as inadequate staffing, etc.

 

1. Participate in all investigations as required.

 

1.   Follows policies for acceptable attendance, uniform and dress codes including personal                              

              hygiene, and other work duties as assigned.

1. Support, cooperate with, and implement specific procedures and programs for:

 

1. Safety, including standard precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.

 

1. Maintain confidentiality of all data, including resident, employee, and operations data and comply with HIPAA Privacy and Security.

 

1. Comply with all Quality Assurance and regulatory requirements.

 

1. Comply with current law and policy to provide a work environment free from harassment, and all illegal and discriminatory behavior.

 

1. Complete required in-service training.

 

1. Support and participate in common teamwork and provide great customer service

 

1. Have a positive frame of mind, friendly communication and genuine care and concern with residents, families, visitors and co-workers.

 

1. Treat residents, families, visitors and co-workers with courtesy and respect, say please, thank you, hello, and goodbye.

 

1. Cooperate and work together with all co-workers, assisting others with a cheerful and helpful attitude.

 

1. Create a positive work environment by promoting dignity, respect and civility in the workplace; avoid negative behaviors that counteract a healthy work environment; treat others as you want to be treated; avoid negative talk such as rumors and gossip.

 

1. Plan and complete job duties with minimal supervisory direction, including appropriate judgment.
2. Use tactful, appropriate communications in sensitive and emotional situations.

 

1. Follow up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems, and concerns.

 

1. Provide Great Customer Service to internal and external customers:

 

1. Promote positive public relations with residents, family members, and guests.

 

1. Support facilities and facility staff in a friendly, courteous and cooperative manner.

 

1. Comply with all company policies and procedures regarding HIPAA Privacy and Security, the company’s Corporate Compliance and Quality Assurance program requirements.

 

Essential Job Functions

 

1. Administrative Functions

 

1. Plan, develop, organize, implement, evaluate, supervise and direct the social services programs and activities.
   
   
2. Ensure an ongoing quality assurance program, develop, and implement appropriate plans to correct deficiencies.

 

1. Implement social service interventions that achieve treatment goals, address resident needs, link social supports, physical care and physical environment to enhance quality of life.

 

1. Consult with, coordinate social services activities with administration, medical and nursing services, consultants and other related departments, and implement changes as required.
   
   
2. Ensure that necessary forms, reports and progress notes are properly completed and contain informative descriptions of the services provided and the residents’ responses to the services.
   
   
3. Participate in community planning, development and implementation of social care plans, resident assessments and discharge planning to meet the needs of the facility, the residents and their families.
   
   
4. Coordinate the social services programs with the residents, their families, staff members and community agencies through interviews, consultations and direct involvement in the programs.
   
   
5. Provide information to residents and their families concerning available support agencies and financial assistance programs to meet the needs of the residents.

 

1. Provide assistance and support in the absence of family/responsible party, in assuring residents’ needs are met. (for example: burial arrangements)

 

1. Maintain incident and accident reports related to behavior management and elopement.

 

1. Maintain effective relationships and open communication with residents, families, staff, community and outside healthcare resources.

 

 

 

 

 

1. Quality Assurance Functions

 

1. Assist in developing for each resident a preliminary and comprehensive assessment and written care plan that identifies the emotional and social problems and/or needs of the resident and the goals to be accomplished for each problem and/or need identified.

 

1. Arrange care plan meeting for family members or responsible parties.

 

1. Encourage residents to participate in the development and review of care plans.
   
   
2. Assess and evaluate residents behavior, collect data to evaluate psycho-social needs, determine risk factors for psycho-social deterioration and residents response to interventions.

 

1. Ensure implementation of behavior management to staff, interpret and explain resident behavior to staff in a way that fosters understanding, facilitates treatment and respect for residents rights.

 

1. Ensure that all social services personnel are aware of the care plans and monitor the care plans.
   
   
2. Participate in assessing, reviewing and revising care plans as required, at least quarterly.

 

1. Meet with social services personnel on a regularly scheduled basis and solicit advice from inter-department supervisors concerning the operation of the Social Services Department.

 

1. Ensure that quality control measures are continually maintained.

 

1. Develop and maintain rapport with all services to ensure that a team effort is achieved in developing a comprehensive care plan for all residents.

 

1. Personnel Functions

 

1. Assist in recruiting, interviewing, hiring, counseling, disciplining and terminating social services personnel.
   
   
2. Document and coordinate personnel actions with the Personnel Manager or Administrator.

 

1. Schedule department work hours including vacation and holiday schedules, personnel, work assignments, etc. to expedite work.
   
   
2. Delegate administrative authority, responsibility and accountability to other social services personnel as deemed necessary to perform assigned duties.

 

1. Staff Training & Development Functions

 

1. Participate in facility orientation process.

 

1. Develop and participate in planning, conducting and scheduling orientation, training and in-service educational activities for staff, family and other healthcare personnel.
   
   
2. Maintain professional competence through participation in continuing education programs, seminars and training programs.
   
   
3. Encourage social services personnel to attend and participate in leadership and outside training programs.
   
   
4. Ensure that all social services personnel attend and participate in the Hazardous Communication and Universal Precautions training programs prior to reporting for work assignments.

 

1. Resident’s Rights Functions

 

1. Maintain resident confidentiality.
   
   
2. Treat residents with kindness, dignity and respect.
   
   
3. Know and comply with Residents’ Rights rules.
   
   
4. Monitor social services to ensure that residents’ emotional and social needs are met.
   
   
5. Ensure that all personnel are knowledgeable concerning residents’ emotional and social needs.

 

1. Review, promptly report to the Administrator and maintain written record of all resident complaints and grievances.

 

1. Participate in abuse and grievance investigations as directed by the Administrator.

 

1. Planning and Inventory Functions

 

1. Recommend to the Administrator the equipment and supply needs of the Social Services Department.
   
   
2. Assist in the order and purchase of equipment and supplies as necessary.
   
   
3. Forecast needs of the department and assist in preparing and planning the Social Services Department’s budget for equipment, supplies and labor and submit to the Administrator.

 

1. Safety and Equipment Functions

 

1. Develop, implement and maintain procedures for reporting hazardous conditions, equipment and exposures to blood and body fluids.

 

1. Adhere to all safety policies and procedures.

 

 

Other Job Functions

 

1. 1. Performs all other duties as assigned by supervisor.

 

 

 

 

Working Conditions

 

1. Interact with residents, family members, staff, visitors, government agencies / personnel, etc. under all conditions / circumstances.
   
   
2. May be subject to hostile and emotionally upset residents, family members, staff, visitors, etc., under all conditions / circumstances.
   
   
3. May be subject to frustrations in meeting work demands due to frequent interruptions.
   
   
4. May be exposed to infectious waste; diseases, conditions, etc, including exposure to the AIDS and Hepatitis B viruses.

 

 

Physical and Sensory Requirements for All Job Functions

 

1. Walk, sit, and stand frequently alternating throughout the workday.
   
   
2. Ability to lift, carry, push, pull, bend, reach, grasp, perform fine manipulations, etc., necessary to perform job duties.
   
   
3. Ability to remain calm under stress.

1. Ability to communicate with residents, family members and personnel.
   
   
2. Obtain annual TB skin test, if possible, and flu vaccination (Arkansas required).