Community Support Services Supervisor

Overview

The Community Support Services Supervisor (CSS) is responsible for the ground level operations in one of our Community Support Services, which is located in Virginia and Chisholm. The CSS provides leadership and supervision to the community support staff working in the assigned program, helps manage program and consumer finances, generates staff schedules, train in new staff, works with the Director of Community Supports to develop and implement consumer goals, ensures a person-centered environment, and leads their team in an effective and positive manner to ensure consumer plans and goals are followed through.

*New employee starting bonuses to be paid after 90 days of employment:

• Full-time positions: $250.00

Base starting pay:

• $19.00/hr

Available program sites in:

• Chisholm, MN
• Virginia, MN

Available time types:

• Full-Time

Responsibilities

• Supports the Mission, Vision, and Guiding Principles of NHS Northstar
• Supports, cooperates with, and implements specific procedures and programs for safety, confidentiality of data, quality assurance, current rules, agency policies and able to demonstrate mature judgment and able to make programmatic and supervisory decisions
• Must be able to perform in a professional manner
• Able to work effectively without close supervision
• Relate to and react to each employee as individuals with unique needs, abilities, and personalities
• Main contact for case managers, guardians, family and other client-related stakeholders and represents the organization as directed by the Director of Community Support Services
• Supports, cooperates with, and implements specific procedures and programs for:
• Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management and security plans
• Reports and/or corrects unsafe working conditions
• Confidentiality of all data, including client, employee and operational data
• Quality Assurance and compliance with all regulatory requirements

• Supports and participates in common teamwork:
• Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including using appropriate judgment
• Uses tactful, appropriate communications in sensitive and emotional situations
• Follows up as appropriate with supervisor, co-workers or clients regarding problems and concerns
• Promotes positive public relations with clients, family members and guests
• Completes requirements for in-service training, acceptable attendance, dress codes (including personal hygiene)

• Coordinate effectively with external partners such as case managers, guardians, family members and referral sources to promote client retention and acquisition of new contracts
• Review employee and client documentation and provide feedback to staff as appropriate
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior
• Ability to have a flexible schedule and availability to meet the needs of the program, clients and employees as determined by agency leadership and works direct care as needed to support the programs
• Observe and provide employees with consistent feedback and support to ensure development and the adherence to company policies/procedures; provide instruction, respond to concerns/issues; and provide support as needed
• Address employee discipline within a timely manner as determined by Human Resources and/or Executive Team
• Assure, supervise, provide, and maintain quality care to the individuals we serve in an environment which promotes their rights, dignity, freedom of choice, independence, and their individuality
• Assist the immediate supervisor with various administrative tasks to support the worksite operations as directed; may be assigned special projects
• Is responsible for all aspects of program specific training for new employees; ensure employees attend scheduled trainings and events as required by the agency
• Create & monitor employee schedules in accordance with program needs and within designated budget:
• Supervised staff will have advanced notice of their schedules
• Review and approve time off and overtime

• Communicate and cooperate with all agency departments
• Arrange and facilitate staff meetings
• Meet on-going requirements to maintain required certifications and participate in professional training and development as assigned
• Is knowledgeable of client rights and ensures an atmosphere which allows for privacy, dignity, and well-being of all individuals we serve in a safe, secure environment
• Develop and adhere to and oversee clients’ Self-Management Assessment Plan & Individual Abuse Prevention Plans, Coordinated Service Support Plan Addendums, and the Person Centered Planning approach in identifying and meeting service needs:
• Facilitate client’s outcomes and daily service delivery
• Instruct and assist support staff with implementation
• Evaluate outcomes and delivery

• Have an understanding of the diagnosis, medical, mental health and behavioral needs of the clients
• Write and coordinate progress reports as defined by the interdisciplinary team (quarterly, semi-annual and/or annual reports)
• Responsible to gather, monitor and disseminate information and data related to outcomes, medical appointments, and psychotropic medications and delegate to a team member as necessary
• Oversee all client appointments and delegate to a designated team member as deemed necessary
• Maintain and manage budgets, as applicable, by reviewing reports generated by Community Support Services Direct Care staff, Community Support Services Director, and/or Executive Team to ensure compliance with annual budget
• Other duties as assigned

Qualifications

Experience/Education/Training

• High School Diploma
• Meet the qualifications of a “Designated Coordinator” as identified in Rule 245D as follows:
• Bachelor’s degree in a field related to human services AND one-year full time work experience providing direct care to persons with disabilities and/or persons 65 or older
• Associate Degree in a field related to human services AND two years of full-time AND one-year full time work experience providing direct care to persons with disabilities and/or persons 65 or older
• Diploma in a field related to human services from an accredited post-secondary institution AND three years of full-time work AND one-year full time work experience providing direct care to persons with disabilities and/or persons 65 or older
• Minimum of 50 hours of education and training related to human services AND four years of full-time work AND one-year full time work experience providing direct care to persons with disabilities and/or persons 65 or older

• At least two (2) years of experience supervising others working with individuals with developmental disabilities is required which must include significant experience:
• Providing support for consumers during times of change, such as entering or leaving programs or end-of-life care AND
• Experience coordinating with external professionals AND
• Working in multi-need programs AND
• Providing training, support and direct supervision for staff

Regulatory Requirements/Licensure

• Valid Minnesota Driver’s License
• DHS Background Study
• Meet the driving requirements and criteria acceptable to NHS Northstar’s insurer

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Signing bonus

Work Location: Multiple Locations