Sales Development Representative

NHT Logistics, Inc.
Denver, PA Full Time
POSTED ON 6/2/2024
Benefits:

  • 401(k)
  • Company parties
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Tuition assistance


Reports to: Logistics Director

Supervisory Responsibilities: No

FSLA: Exempt, with commission plan to follow.

Purpose: The Sales Development Representative is responsible for growing our customer base and retaining existing business as well as prospecting and selling services to new customers.

Responsibilities/Essential Functions:

  • Account management to retain and grow existing accounts.
  • Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status.
  • Work closely with the operational staff to ensure customers’ needs and expectations are met.
  • Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.
  • Record customer complaints regarding freight orders.
  • Remedy customer complaints regarding service to maximize customer satisfaction.
  • Perform other duties and special projects as assigned by management.
  • Perform core-selling activities, including sales call preparation, execution of sales calls and post-call analysis and reporting.
  • Prospect leads and perform heavy cold calling (phone, email, site visits) to build pipeline.
  • Heavy price and service negotiation with customers.
  • Develop and execute field sales business plans to grow revenue.
  • Meet or exceed revenue goals.


Education & Experience:

  • Bachelor’s degree in business or transportation field is preferred.
  • Knowledge of Lancaster County trucking market a plus
  • 3 years’ experience in the transportation industry with a focus in a sales-oriented position.


Skills & Competencies:

  • Excellent communication and customer service skills required.
  • Ability to thrive in a “start-up” environment with a high growth potential.
  • Strong relationship building skills, negotiating power and ability to multi-task.
  • Entrepreneurial spirit.
  • Prior experience working in a deadline driven environment.
  • MS Office proficient
  • TMS Software experience is preferred but not required.
  • Valid Driver’s License.


Physical Requirements / Environmental Conditions:

The Transportation Customer Sales Representative is largely a sedentary position in an office environment that uses office equipment, computers, and phones. Visual acuity and occasional lifting of supplies and materials is necessary.

Work Hours: Monday through Friday, 8:00 am to 5:00 pm

NOTE: This document is an outline of the primary tasks assigned and may be changed at the discretion of management, formally or informally, either verbally or in writing. Employees are expected to assist NHT Logistics, Inc. in achieving its goals even if such tasks are beyond the scope of this outline. The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

This organization participates with E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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