Technical Assistant - ACE Front Desk

Part Time Staff

12 Month

Non-Exempt

$20.60 - $22.66 per hour

Academic Center for Excellence

Monday & Wednesday 3pm - 8pm

Niagara County Community College is seeking a part time Front Desk Technical Assistant in our Academic Center for Excellence (ACE). ACE provides NCCC students with academic support services such as tutoring and student success workshops. This position is responsible for greeting individuals, the oversight of students logging in/out of the center, answering phone calls, assisting students with technical issues (computers/printing), assisting students with appointments, oversight of the Learning Management System, inventorying paper/printing supplies, and general housekeeping.

Position needed for Mondays & Wednesdays from 3:00pm – 8:00pm. Potential to work additional evening hours Tuesdays & Thursdays based upon availability up to a maximum of 28 hours per week.

The rate of pay is based on the level of education the candidate possesses. For a Bachelor’s degree or lower the rate of pay will be $20.60 per hour. For a Master’s degree or higher the rate of pay will be $22.66 per hour.

Ability to be approachable and friendly as this is a student-facing role; ability to navigate relationships with diverse populations; strong interpersonal/communication skills; ability to utilize technology in the performance of duties and assist student with minor technical issues; ability to work effectively both individually and in a team environment; data entry tasks/familiarity in working with spreadsheets and Word documents; ability to multitask on a regular basis.

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services in an inclusive and welcoming environment. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life of valued stake-holders. The College operates through a collegial model of shared governance and transparency, and is accountable to meet the highest standards of professionalism and integrity.

Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 2,849 students (Fall 2022 semester). The student to faculty ratio is 12:1, providing a high degree of personalized attention and connection between students and faculty.

The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.

NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.

NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

S251P

08/16/2023

Yes

Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.