Veteran Services Success Coach

Full Time Staff

12 Month

Exempt

$43,811

Career and Transitional Services

Monday - Friday (Evening and weekend hours may be required)

1. Provide intake services and advisement to Veteran students and other assigned cohorts by assessing student needs and providing information and resources about academic requirements, financial aid, career exploration, and special support services.
2. Utilize VAOnce to certify new, returning enrollments and variances to report term, enrollment dates, credit hours, remedial credits, distance learning credits, tuition and fees, effective date or last date of attendance, including new registrations, non-punitive grades, drop/adds, academic dismissals/reinstatements, change of curriculum, advance pay requests, applicable courses, and non-attendance.
3. Support the Veterans Services office by maintaining records in Ellucian Banner, verifying accuracy of records through internal audit, maintaining a tracking spreadsheet of veteran applicants and students, coordinating with other offices regarding tuition payment benefits, meeting with DVA and VA auditors, and attending VA training opportunities.
4. Utilize a case management approach to monitor students’ progress through scheduled individual meetings, monitoring of mid-term reports and advance registration.
5. Serve as a resource for faculty and staff to identify the campus connections and resources that will foster student retention.
6. Support Student Development functions, specifically advisor assignment, Starfish and the creation and maintenance of media and publications.
7. Perform assigned duties to support Student Services events including open house, registration, orientation, advisement and financial literacy.
8. Assist with other duties as needed and assigned by Supervisor.

Ability to navigate relationships with diverse populations; manage multiple functions, represent the College’s interest in the community, and work effectively in support of the services provided by Student Development. Must be computer literate with excellent oral and written communication skills..

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services in an inclusive and welcoming environment. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life of valued stake-holders. The College operates through a collegial model of shared governance and transparency, and is accountable to meet the highest standards of professionalism and integrity.

Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 4,981 students (Fall 2019 semester). The student to faculty ratio is 17:1, providing a high degree of personalized attention and connection between students and faculty.

The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.

NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.

NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

S250P

08/16/2023

No

For full consideration applications must be submitted by September 13, 2023. if a viable candidate is not found during the initial review, applications submitted after September 13, 2023 will be considered.

Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.