Guest Service Associate (Seasonal)

Job Description:

At Nick's Menswear, we are redefining the in-store experience for our valued clientele. As a Seasonal Guest Service Associate (SGSA), you play a crucial role as the client's first impression, demonstrating a positive attitude, and setting the tone for an exceptional customer experience. Join our team for a seasonal position from March through April, ranging from a minimum of 6 weeks up to 12 weeks, with the potential for a permanent position based on job performance and location availability. Be a part of a group of passionate individuals dedicated to providing the best product, fit, and price for our customers.

If you’re looking for just another retail job you can work anywhere, but if you’re the best at providing an exceptional customer experience, come work for Nick’s Menswear.

Compensation for this position ranges from $16 per hour.

Key Responsibilities:

Brand Representation:

- Serve as the face and spokesperson of Nick's Menswear, upholding the brand's core values and supporting the company's vision.

- Adhere to the Customer Experience Journey, guiding customers through their needs.

- Act as a trusted advisor, ensuring a positive and memorable customer interaction.

- Utilize Customer Experience Journey scripts and verbiage consistently in all customer engagements.

- Stay informed about store activities and work with a sense of urgency to provide excellent service to multiple customers simultaneously.

- Assist colleagues proactively and maintain accurate record-keeping/documentation.

Customer Experience:

- Demonstrate a positive attitude and outlook, building positive relationships with customers and colleagues.

- Educate customers about product features and the Nick's Menswear experience.

- Ensure product visibility and guide customers through the sales process.

- Maintain awareness of store activities and assist colleagues when necessary.

- Communicate effectively with leadership about escalated issues or concerns.

Daily Operations:

- Organize and maintain cleanliness in all areas of the store, including the sales floor, displays, backroom, and custom room.

- Answer the phone professionally, handle special requests, and communicate with the warehouse regarding inventory questions or concerns.

- Ensure accuracy in cash register transactions and follow the end-of-day deposit process.

- Proficiently execute all POS transactions in Lightspeed.

- Utilize Google Suite applications for various tasks.

- Adhere to scheduling and clock in/out procedures using Workforce.

Qualifications:

- Outgoing personality with excellent communication skills.

- Passion for building positive relationships quickly.

- Team player mentality with a willingness to contribute to overall team success.

- Quick learner who is self-motivated and driven to succeed.

- Knowledge of current fashion trends.

If you are the best at providing an exceptional customer experience and are seeking a seasonal opportunity from March through June 1st, with the potential for a permanent position based on job performance and location availability, Nick's Menswear welcomes you to join our team as a Seasonal Guest Service Associate. Elevate the in-store experience and be a part of something special at Nick's Menswear!

Job Types: Part-time, Seasonal

Pay: $16.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person

Salary : $16