Customer Success Manager - Data Impact (Associate Client Director Level)

Job Description

Customer Success Manager – Data Impact (Associate Client Director Level)

Location: Remote, but must be US-based

Travel: <5% (1-2x annually)

Reference ID: REF32739X

About this job

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies need help utilizing this data, knowing which leverage actions to choose and how to measure their impact.

At Data Impact by NielsenIQ, we collect over 60 billion pieces of data daily, which we process and use in innovative monitoring tools destined for industry professionals.

Our objective: to enable our clients to define the best strategy, make the best decisions, and optimize their execution in real-time

Today: Data-Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 45 countries, we are looking for new colleagues to join our fantastic team in the USA

A young, experienced, dynamic team with a committed start-up attitude and working environment.

A uniquely diverse and international environment with more than 42 nationalities

Career development opportunities

A friendly, relaxed atmosphere and a climate of mutual trust that promotes autonomy and challenges

Responsibilities

As a Customer Success Manager, you are responsible for the client relationship from onboarding to renewal. This includes providing insights to drive action for our Customers. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a high-paced environment. Under the leadership of the Customer Success Director, you will join our growing American team to manage a portion of our clients in North and South America.

50% Insights and analysis

20% Client platform adoption

20% Renewals and upsells

10% Ad-hoc real-time client-facing relationship-building

Responsibilities include, but are not limited to:

Drive onboarding and training clients on the tool

Leverage Data Impact Dashboard to identify key insights for Customers

Main point of contact for Customers for customer requests, problems, and questions

Maintain positive customer relationships by becoming an industry-expert partner

Recommend and close upsell opportunities and renewals for our Customers

Deliver and communicate strong analytics and business reviews to our Customers

Network to identify new needs from our customers and potential business growth

Own strategic partnerships and minimize customer churn

Participate in events and forums

Qualifications

3 years of proven experience with FMCG brands, preferably in e-commerce

Autonomous, looking for new challenges, and accompanying the exploding ecommerce market is a real motivation for you

Highly organized and able to multi-task

Strong analytical skills

Customer mindset, highly responsive, committed to building partnerships, and comfortable handling difficult situations

Excellent communication skills

Ability to work in a dynamic and fast-moving team

Willingness to travel

Personality traits

Language requirements

Knowledge of specific systems

Our Benefits

Flexible working environment

Health insurance

Parental leave

Life insurance