What are the responsibilities and job description for the Data Workflow Coordinator position at NielsenIQ?
NielsenIQ Brandbank is the leading provider of digital product content solutions, we enable brands and retailers to deliver the best shopping experience by providing the ability to capture and share rich digital product content on all channels seamlessly. NielsenIQ Brandbank’s end-to-end solutions connect shoppers to the most up-to-date and relevant digital product content, making consumer goods more discoverable and engaging. We work with our customers to digitize their product information, by connecting brands and retailers directly to shoppers and greatly improving the shopper experience. With over 20 years of experience and operating in 39 countries, NielsenIQ Brandbank is the content partner to over 52,000 brands, 700 retailers, and wholesalers across the globe.
About the job
As the Data Workflow Coordinator it will be your responsibility to monitor the North American ecommerce product data workflows on a daily basis, resolving any issues and ensuring products flow through the business efficiently. You will be responsible for ensuring all queries are actioned and any customer rejections are resolved within agreed timeframes.
Responsibilities
- Detailed knowledge of NielsenIQ Brandbank data capture rules in the North American markets
- Daily Workflow management to ensure all priorities and SLA’s are delivered to customers and operational timeliness is not affected.
- Daily management and classification of internal queries and rejections from customers in a timely manner. This will involve liaising with other departments in Operations and Commercial.
- As needed, produce and provide feedback on query and rejections reporting
- Ensures our data is compliant with established data rules by examining reports, operating practices, and documentation
- Communicates audit findings by preparing reports - clarifying underlying trends and communicating them clearly to relevant stakeholders when required
- Maintains professional knowledge of industry requirements and usage of our data, as well as internal processes, systems, rule sets, and models
About you
You are looking for the opportunity to take your grocery/Fast Moving Consumer Goods knowledge to the next level. You possess strong oral and written communication skills. You have a collaborative, customer-focused approach to resolving issues and are someone who values working on a diverse, inclusive team.
- High School degree or equivalent
- Minimum of 3 years applicable experience required
- Data entry or data transcription services experience preferred
- Experience in online grocery/FMCG preferred
- Accuracy and attention to detail - meeting the highest standards of quality
- Good time management; ability to prioritize both day-to-day workload and ad hoc project deadlines
- Able to work well as work part of a team and take instruction from others
- Has a thirst for knowledge - able to learn and absorb complex information and keep up to date on changing requirements
- Copes well with reactive workload, or shifting priorities
- Has an understanding of data confidentiality
- Ability to work well under pressure
Additional Information
All your information will be kept confidential according to EEO guidelines.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.