Customer Service Assistant Manager- Grocery store

Job description

The Niemann Harvest Market brand is growing and moving to Indiana. Our third store will be opening in the spring of 2024, located in Merchant Square- 2140 E. 116th St. Carmel, IN.

*We are currently hiring key management positions. We are looking for experienced, forward thinking Managers that can think outside box.

Information about Harvest Market can be found at www.GoHarvestMarket.com

• Delivers superior guest service and ensure absolute customer satisfaction
• Lead and motivate front end staff to ensure they are giving the best customer service possible
• Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
• Understands all aspects of the cashier position including produce identification
• Responsible for company assets including safe funds, bank deposits, and cash accountability
• Monitors front end transactions to ensure proper handling of product
• Is accountable for services handled at the service desk
• Answers incoming calls using proper phone etiquette
• Works closely with all departments, communicates customer feedback
• Develops and implements weekly schedule for the front end using weekly store projections
• Monitors front end coverage and makes adjustments for customer volume
• Enforces company audit policy
• Interviews and hires
• Completes onboarding
• Trains and coaches frontend team as needed
• Recommends Associates for advancement or special recognition
• Controls and monitors cashier and bookkeeping over/shorts
• Review labor and bookkeeping reports and take appropriate action
• Review refund logs for proper authorization and balancing
• Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
• Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.
• Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

Qualifications:
- Proven experience in customer service management or a similar role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Proficient in sales management techniques and strategies
- Ability to handle difficult customers and resolve conflicts effectively
- Knowledge of employee training development methods and best practices
- Familiarity with shift management and scheduling processes

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Compensation - BOE. FT, Salaried position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401K

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 5 years (Required)
• Customer Service: 5 years (Required)
• Human resources: 3 years (Preferred)
• Staff training: 5 years (Preferred)
• Cash handling: 5 years (Preferred)

Work Location: In person