Field Support Engineer

The Field Support Engineer is responsible for all support, planning, implementation and project management of patient monitoring applications/servers including H1K/2K, HL-7, patient monitoring remote access products and various communication gateway products. Additionally, will provide on-site and remote IT support for patient monitoring WLAN and other IT related duties of the highest level to support our patient monitoring business unit. Technical skills to include routing, switching, wireless and firewalls.

Essential Functions and Main Duties

• Assumes responsibility for managing H1K/H2K, HL-7, patient monitoring remote access products and various communication gateway products.
  • Responsible for overall IT/applications on-site product support providing oversight, training and technical direction to junior staff
  • Work with Biomed and clinical on-site at hospital location during implementation.
  • Perform software updates on CNS and IP changes.
  • Pride clinical changes and tech support pre and post device changes.
  • Conducts kick off calls with accounts implementing patient monitoring server products.
  • Works with our internal teams to ensure successful coordination and delivery of products.
  • Works with account to establish remote access capabilities for the NK teams.
  • Completes all required documentation and assists with inventory management.
• Assumes responsibility for all ongoing patient monitoring server product support.
  • Provide on-site troubleshooting, diagnosis, and resolution for all hospital related issues.
  • Tracks and resolves problems promptly and effectively. Ensures optimal service.
  • Ensures that deadlines are met.
  • Obtains and conveys information as needed. Logs all problems including cause and resolution information.
  • Promotes goodwill and a positive image of the Company
• Assumes responsibility for integration of our patient monitoring devices onto hospital WLAN and VLAN infrastructure.
  • Responsible for setup, validation and compatibility testing
  • Manage and configure NKA test environments
  • Work with accounts and the NK technical teams to perform verification testing
  • Complete and manage all test result and deployment guidance documentation.
• Assumes responsibility for related duties as required or assigned.
  • Ensures that work area is clean, secure, and well maintained.
  • Performs miscellaneous projects as assigned.
  • Updates technical skills as required.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Bachelor's degree in information technology, biomedical engineering or related field; relevant education and experience accepted in lieu of degree
• CCNP, CCNA, MCSE preferred
• 4 years of experience of related software and hardware experience.
• Extensive understanding of hospital IT functions, infrastructure issues and medical system integration.
• Experience working with electronic medical record systems preferred.
• The ideal candidate will have been a Systems or Network Engineer with the appropriate years of experience.
• Technical skills to include routing, switching, wireless and firewalls.
• Level and compensation depends on experience, education and skills.

Competencies Required

• Good problem solving skills.
• Solid oral and written communication ability.
• Ability to assist and train others.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.

Compensation

The anticipated range for this position is $73,000 to $107,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday – Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.

Physical: Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication in English. More specific details may be provided as needed or requested.

Location: Must reside in assigned territory (Hawaii)

Travel: Approximately 90 %

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America's official EEO policy statement follows. In keeping with this policy, Nihon Kohden America will continue to recruit, hire, train, and promote into all job levels the most qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Similarly, Nihon Kohden America will continue to administer all other personnel matters (such as compensation, benefits, transfers, layoffs, company-sponsored training, education, tuition assistance, and social and recreational programs) in accordance with Company policy. Nihon Kohden America bases employment decisions on objective standards as much as possible in the furtherance of equal employment opportunity.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Nihon Kohden, please contact Human Resources.