Seamstress

We are looking to grow our Alterations business at a busy 2 location Formalwear company. We are looking for talented seamstresses with multiple skill sets to help us achieve growth. Our most successful Alterations Specialists, from beginner to expert level, are self-motivated individuals with a passion for sewing and fitting. They love special occasion fashion and have expertise on how to tailor a garment to ensure the best fit possible. Through the Alterations Specialist skills, vision, and informed recommendations, they provide support to our customers and the confidence they need to help choose the Perfect Garment!

Alterations Specialists are responsible for completing all fittings and alterations to the high standards and report to the Store Managers. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service.

Potential is great for you to earn $$$$$’s as a contract employee.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being prepared, welcoming, timely and meeting the need of all our customers.
• Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement for Top Notch service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with store leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options.
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization when in-store.
• Greets and escorts all alterations customers to and from alterations appointments.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Responds promptly to all customer questions by providing product and service information.
• Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Performs duties and tasks as assigned by store management.

Education & Credentials:

• High school diploma or equivalent degree
• 2-4 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.

Job Type: Full-time

Pay: $25.00 - $50.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Palm Harbor, FL 34684: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Palm Harbor, FL 34684

Salary : $25 - $50