Household Goods Sales Supervisor

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Lead the operational execution of accounts including performance management, day to day operations execution, overseas coordination
• Manage Quarter End activities to meet customer requirements including shipment upgrades & coordination 
• Initial escalation point for operational matters relating to assigned Global Accounts
• Manage completion of all customer performance and analysis reports, customer presentations, and other internal reports and presentations as required.
• Support billing process implementation and A/R Collections for assigned accounts
• New Business Development –identifying potential targets, cold calling, appointment making and utilizing the CRM, Salesforce
• Client Relationships / Existing Business Expansion – keeping a close relationship with existing customers and identifying potential new opportunities.
• Reporting – sales and customer forecasts and activity to Branch and Regional Sales Team
• Sales planning and marketing – forecasts, marketing materials, marketing and sales promotion recommendations
• Become thoroughly knowledgeable regarding all of NEU’s total service products to generate sales, revenue and profits to meet established goals.
• Conduct effective cold calling, networking, prospecting, assessing customer business potential to generate viable leads, timely and accurately responding to RFI’s, RFQ’s and bids, scheduling appointments, developing additional collateral materials as required, preparing and presenting professional client presentations.
• Obtain new customers for the Branch to diversify the existing customer base to increase revenue and profit results; and increase revenues and profits from existing customers by securing new traffic lanes and service modes throughout the USA and other international markets, including Asia.
• Interact professionally at all times with all external contacts including customers, vendors and Agents, and all internal contacts within and outside of the Branch, including co-workers, and management.
• Timely and accurately report account and sales activity, recommendations and proposed solutions to senior management.
• Annual Salary Range $65,000 - $75,000

Qualifications

• Excellent analytical, interpersonal and organization skills
• Positive attitude, and the ability to multi-task and calmly handle quickly changing priorities under tight deadlines
• Great attention to details
• Strong leadership skills & ability to manage a team
• Strong customer service skills
• Good verbal and written communication skills
• Great computer skills (Microsoft Word & Excel, Outlook)
• Bilingual in English & Japanese (read, write, speak fluently)
• B.A./B.S. Degree or equivalent or related industry experience
• Familiar with household goods moving concepts
• 5 years household goods industry experience
• Strong Account Management and Operations experience in the Air Cargo industry.

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.