Description
Benefits of Working at Nisqually Red Wind Casino Include:
POSITION OBJECTIVE: Maintains frontline operations and provide leadership and development to all Cage Cashiers. Adhere to all policies and procedures. Promote the benefits of Club Red by assisting and educating guests on all benefits.
Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian
Tribe, our Team Members, and the neighboring communities.
Our Vision: Creating incredible experiences.
Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.
JOB SUMMARY: Supervise the operation of the Team Members on assigned shift, in compliance with departmental policy and internal controls while ensuring that guest service standards are being met.
Requirements
QUALIFICATIONS:
Required skills and knowledge:
PHYSICAL REQUIREMENTS:
• Ability to bend, reach, pull, push, squat and lift up to 50 pounds.
• Ability to stand, sit or walk for assigned shift.
• Manual and finger dexterity for operation of equipment.
• Ability to tolerate a noisy, smoke-filled environment.
ESSENTIAL FUNCTIONS OF THE JOB:
• Knowledge of departmental Guest Service Standards.
• Knowledge of casino promotions.
• Verify large payouts on frontline.
• Handle all guest disputes and use proper chain of command if unable to resolve the issue.
• Verify that CTR, SAR and MTL’s are completed and correct.
• Monitor Cage Cashiers breaks and lunches.
• Train Cage Cashiers and monitor day to day operations.
• Fill in as Cage Cashiers if needed due to staffing challenges.
• Monitor Guest relations and provide feedback to Team members that are excelling or lacking.
• Build guest relationships.
• Provide huddles for Team Members and Initiate them.
• Be available for frontline Team Members for any/all questions or needs.
• Collaborate with Cage Shift Supervisors on evaluations and disciplinary actions.
• Monitor all jackpots that are paid at the cage.
• Ensure all appropriate paper work is completed for foreign winners and Jackpot winners wanting checks.
• Monitor all promotional payouts.
• Report to Cage Shift Supervisor daily.
• Reviews internal audit work daily in accordance with gaming policies and procedures.
• Perform other duties as assigned.
Native American Hiring Preference
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