Job Posting for Customer Account Representative at Nissha Medical Technologies
This position is responsible for the control of all formal documentation used in the Account Management Department and general control of all Account Management related files. Coordinates general office organization and reception type duties for the Account Management Department.
ESSENTIAL FUNCTIONS AND BASIC DUTIES (other duties may be assigned)
Follow all employee guidelines and Quality Systems Regulations (QSR’s) as defined by Nissha Medical Technologies’ practices, policies and Standard Operating Procedures (SOP’s) to ensure that customer requirements and FDA (or equivalent) regulations are met.
Demonstrates knowledge and acts in accordance of NMT’s Employee Guidelines and applicable quality standards as outlined in NMT’s Quality Manual.
Provides support to create and monitor Account Management Documentation and files.
Monitors performance of and prepares summary reports for Account Management
Assists in the creation and update of systems, forms, documents and general operating procedures (SOP's).
Schedules appointments, maintains calendars, and schedules travel for various staff.
Takes calls and messages for Account Management during their absence.
Composes and types routine correspondences and meeting summaries
Supports Account Management with MOR’s, QBR’s and annual Business Reviews.
Processes orders to support Account Management as needed. Processes all Dominican orders.
Coordinates and prepares for customer visits and others as assigned.
Provides administrative assistance to management
Abides by all safety and security rules set forth by the company and regulatory agencies
Regular attendance
Assist as needed the Quoting Team with data analysis, formalizing quote, various documentation, etc.
MINIMUM QUALIFICATIONS
Qualifications & Experience
Basic understanding of administrative functions.
Knowledge of all related computer applications including Microsoft Word, Excel, Access, PowerPoint and Outlook.
Education
High School Diploma or General Education Degree (GED).
Associates Degree in Business Administration preferred, but not required.
Knowledge, Skills, & Abilities
Computer Skills
High Proficiency in MS Word, Excel, Access, PowerPoint and Outlook
Create and edit forms, letters and complicated documents.
Create and edit spreadsheets utilizing a variety of functions.
Maintain and edit databases
Create and edit presentations using MS PowerPoint, statistical software package
Send email, schedule appointments, and complete other tasks associated with MS Outlook.
Physical Requirements
This position requires the physical ability to:
Frequently remain in a stationary position for long periods of time.
Regularly use hands and fingers to make small movements and handle small parts/tools.
Frequently reach with hands and arms.
Frequently make repetitive movements
Occasionally move between buildings and offices (campus environment).
Some overtime may be required depending on project timeline.
Special Work Conditions This position is exposed to quiet office noise level except when required to go into the production areas where there is exposure to loud machine noise. May be exposed to inclement weather when moving between buildings on site.
Salary.com Estimation for Customer Account Representative in Sandpoint, ID
$53,405 to $69,081
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