Salary Job Openings

Golf cart

Nivel
Jacksonville, FL Full Time
POSTED ON 3/9/2024

Duties and Responsibilities :

  • Responsible for answering incoming phone calls and email tickets about golf cart (PTV) and off-road vehicle (ORV) technical issues and product support across all Nivel B2C and B2B specialty vehicle channels.
  • Assists with confirming proper fitment for customer needs to drive sales and increase customer satisfaction.
  • Drive repeat business by providing customers with an exceptional experience.
  • Assists internal customers with product questions and issue resolution.
  • Effectively manages time and ensures ready and available to answer calls and Zendesk tickets to reduce wait time and abandoned calls for Nivel customers.

Knowledge Skills & Abilities :

  • Strong product and industry knowledge.
  • Ability to interpret engineering drawings and service manuals.
  • Capability of providing outstanding internal and external customer service.
  • Working knowledge of major PTV and ORV brands highly desired, or a willingness to learn.
  • Excellent written and verbal communication.
  • Proven relationship-building, communication, and decision-making skills.
  • Attention to detail and effectiveness in a fast-paced team environment.
  • Ability to understand and draw conclusions from data presented by customers and fellow employees.

Education and Experience :

  • High School Diploma or equivalent required
  • Associates / Technical Degree or 3-5 years related experience preferred.

    • Last updated : 2024-03-09

Salary.com Estimation for Golf cart in Jacksonville, FL
$45,698 to $59,711
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