Intake Coordinator

The Intake Coordinator is responsible for serving as a liaison to clients, firm personnel and the internal call center service and will oversee and facilitate administrative responsibilities related to Firm matters. This position is responsible for creating a memorable, positive and personalized client experience by interacting with them in a manner that makes them feel welcome, anticipating needs and handling all inquiries, requests and calls in a manner consistent with the culture of the firm. Remote flexibility is available for employees within a commutable distance from some of the Nixon Peabody LLP offices listed below.

A career at Nixon Peabody is the opportunity to do work that matters. It’s the chance to use your knowledge to shape what’s ahead. To share, to innovate, to learn at a firm that taps the power of collective thinking.

We’ve created a dynamic, energizing environment that promotes success for our clients and each other. We offer fast growth, connectedness, and training in business as well as law. And our rigorous standards assure you are part of a diverse team of top talent at every turn.

If you’re someone who’s looking toward the future, we’d love to hear from you.

Reporting Relationships:

This position reports to a Regional Administrator.

Location: Albany, NY; Boston, MA; Buffalo, NY; Manchester, NH; Albany, NY; Melville, NY; New York City, NY; Providence, RI; Rochester, NY; Washington, DC

• Operate a multi-line phone in order to relay incoming and outgoing calls.
• Answer phone and greet callers in a positive and professional manner; directs phone calls to the appropriate attorney, staff member or to the voice mail system.
• Maintain positive, pleasant, and helpful demeanor at all times and remain calm under pressure.
• Schedule intake calls and client meetings as needed.
• Participate in cross-training initiatives and cross-functional team support in order to provide backup to firm administrative staff.
• Work cooperatively and collaboratively with attorneys and members of firm administration.
• Perform other duties as assigned.

To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative of the skills and abilities required.

Job Requirements:

• Minimum of 3 years of experience in customer service support OR call center support. Experience with victim advocacy, or counseling preferred.
• Associate degree preferred. Relevant work experience in lieu of a degree will be considered.
• Excellent communication, customer service and organizational skills.
• Ability to operate a multi-line telephone system.
• Ability to multi-task while maintaining high attention to detail.
• Excellent technical skills in MS Office including Outlook, Word, Excel, and PowerPoint.
• Excellent judgment, communication, verbal and written, and interpersonal skills.
• Ability to maintain confidentiality.
• Ability to work independently with minimal supervision.

Nixon Peabody LLP is an Equal Opportunity / Affirmative Action Employer: Disability / Female / Gender Identity / Minority / Sexual Orientation / Veteran.

To comply with Federal law, Nixon Peabody participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility. Please refer to the Notice of E-Verify Participation and the Right to Work posters on the Nixon Peabody Careers page for more information.

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows: Rochester and Buffalo, NY, Manchester, NH: $39,550 to $54,460; Albany, NY: $41,530 to $57,185; Boston, MA and Washington, DC: $47,460 to $65,350; Providence, RI: $43,500 to $59,900; NYC and Melville, NY: $49,440 to $68,050.

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on an array of factors, including but not limited to: work performance, geographic location, work experience, education, and qualifications. Because such contingent compensation is not yet calculable or may be zero ($0) in some circumstances, the above-listed salary range is Nixon Peabody’s good faith estimate of the annual salary it reasonably expects to pay for the position at the time of this posting.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote