Director, Regional Auto Damage Claims Operations

Director, Regional Auto Damage Claims Operations

Responsibilities

• This leader will have oversight for auto damage results and operations for CURE’s Michigan market with specific focus in Metro Detroit

• The Director of Auto Damage Claims Operations manages and is accountable for auto physical damage virtual and field appraisal staff who are responsible for serving our customers, and providing appropriate solutions as they investigate, evaluate, and negotiate resolution of claims

• Enhances DRP partner shop network through strategic additions and relationship and performance management with existing partners

• Hires and develops engaged employees through regular coaching and feedback to deliver business results

• Executes process improvements, provides feedback on the process, and leads organizational process changes

• Drives execution of operational risk management, regulatory compliance training, policies, and procedures

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

• Inspects and reviews quality of estimates and claim files and provides feedback to employees as appropriate

• Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies

• Proactively identifies opportunities to improve operational effectiveness, member experiences, and processes providing feedback to internal partners

• Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions

• Handles escalations and makes appropriate decisions based on the policy

• Facilitates and guides employees through skill identification and developing for career progression

• Supports projects by serving as a subject matter expert

Qualifications

• Bachelor’s degree or 5 years of related experience may be substituted in lieu of degree

• 5 years of insurance claims leadership experience or 5 years of body shop operations management experience 

• Experience using and interpreting data to make decisions

• Demonstrated leadership, initiative, customer service, and/or claims-handling skills

• Auto Physical Damage/Material Damage Field experience

• Experience with automotive Direct Repair Programs (DRP)

• Familiarity with salvage procedures, identifying possible subrogation files, as well as claims systems and photo imaging

• Ability to manage a Field and Virtual Appraisal hybrid work force

• Strong computer skills to include working knowledge of CCC One estimating platforms, and Microsoft Office products

• ASE, I-CAR, technical certifications such as AIC, ARM, SCLA, or CPCU designation(s) preferred

Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently coordinate work with others; standing, sitting, and typing for extended periods; Ability to frequently communicate with others remotely on the phone/virtually, and in writing. Ability to read, understand, process, and evaluate large amounts of technical information and make related, informed decisions. 

Schedule: Full-Time; 8:30am-5pm. 

Location: Detroit, Michigan

What We Offer You: Here at CURE, we believe members of our teams deserve more than great pay and offer a great environment with career development and educational opportunities. We offer full-time employees a 401(k) retirement savings plan; great health, dental, and vision benefits; and life and disability insurance options. We also offer paid time off (including vacation, sick, & personal time, and paid holidays) and teams who know how to have fun! 

If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.