Essential Job Functions:

• Conducts thorough investigation of all assigned claims by analyzing information and evidence with maximum accuracy and efficiency from all relevant parties.
• To use concepts, theories, and ideas at a strategic level to adjust claims to conclusion.
• Apply reason to policy terms to negotiate, justify and settle assigned claims.
• Successfully facilitate the resolution of claims investigations in line with company strategies.
• Contribute methods to prevent and recognize fraud and the ability to create solutions to help alleviate same.
• Manage claims in accordance with company policy and procedures.
• Actively seek feedback from customers to improve customer service.
• Proactively identify trends and issues which affect customers and bring those ideas to management.
• Above-average written skillset which includes writing complex correspondences.

Decision Making Responsibilities:

• Make judgement decisions and tailor existing practices to new and emerging situations.
• To make effective decisions when dealing with complex technical claims scenarios.
• To provide recommendations for claims decision to team members and management.
• Apply concepts, theories and ideas at a strategic level and make complex decisions.

Education Requirements:

• High School Diploma or GED equivalent required.
• A bachelor’s degree from an accredited four-year college or university is a plus. 

Experience Requirements:

• Minimum of 1 years of claims handling experience (i.e. auto liability damage, collision and/or property damage liability required.
• Industry designations are a plus, but not required. 
• Excellent written, oral, interpersonal, and negotiation communication skills, as well as a strong customer service orientation. 
• Highly organized working style with an ability to manage time and caseload and strong attention to detail, with commitment to meeting individual and team goals. 
• Strong customer service skills.
• Technical proficiency with computers, standard business, and insurance software (to include working knowledge of Google suite products), use and navigation of internet and cloud-based applications, and an ability to navigate and utilize multiple systems concurrently is required; applicant may be submitted to a test on the same.

Salary compensation commensurate with experience.

Schedule: Full-time, hybrid based out of our offices in either Detroit, MI or Princeton, NJ; typically performs a daytime schedule, some evening or weekend work may be required on occasion. Flexible scheduling, within CURE business hours, possible.

Physical Actions/Environment: Working conditions are typical of an office environment. Required job duties consist prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting, and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing Ability to read, understand, process, and evaluate large amounts of technical information and make related, informed decisions.