What are the responsibilities and job description for the Operations Manager position at NJ/NY Gotham FC?
Overview
The Manager, Operations is responsible for managing, in part, all aspects of match day operations throughout the season. In addition, they manage the day-to-day planning, coordination, and logistics for NJ/NY Gotham FC Events.
Responsibilities
- Manage all planning and coordination of stadium and match operations for Gotham FC at Red Bull Arena.
- Liaise with Red Bull Arena, coordinating staffing plans, venue logistics and match day deliverables including weekly meetings, necessary site-visits, and set-up days
- Coordinate and collaborate with Gotham FC Soccer Ops on visiting club logistics and needs.
- Assist with Game Day Operations staffing across all matches, serving as a key point of contact during the season.
- Oversee Club Storage Facilities.
- Oversee Gotham FC Supporters Club needs at Red Bull Arena.
- Oversee Match Guide preparation and communication with various departments and key internal and external partners.
- Manage Operational budget, forecasting and reconciliation.
- Assist with the execution of all NWSL Operations policies, manuals, and templates.
- Assist hiring and onboarding process by interviewing, selecting, orienting, and training part-time employees (Game Day Staff).
- Assist with logistical needs and execution of Match Presentation vision.
- Assist with Credentialing and Parking needs across internal department and external Partners.
- Additional responsibilities as assigned by the Director, Game Day Experience & Operations.
Qualifications
- Bachelor’s Degree in Sports Management or a related field
- 3 years of experience in event management for large sporting events
- Experience in managing staff.
- Experience handling budgets.
- Communication skills and a confidence to present verbal and written presentations and briefings to both internal and external key partners.
- Outstanding organization, project management skills and attention to detail.
- High level of dedication to quality of work and organizational ethics, integrity, and compliance.
- Ability to work effectively in a fast paced, team environment.
- Strong interpersonal skills and the ability to effectively communicate, both written and verbally.
- Proficiency in Office.
- Demonstrate decision making and problem-solving skills.
- Demonstrate the ability to think strategically.
- Meticulous with the ability to multi-task and meet deadlines with minimal direction.
- Ability to work non-traditional hours, including evenings, weekends, and holidays.
- Ability to work remotely.
- Preferred 2 years’ experience at major sporting facility or club
- Knowledge of the sport of soccer
NJ/NY Gotham FC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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