Manager, Data Center Operation

Move Forward with us! At NJ TRANSIT, you’ll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time- and we’re looking to hire talented folks with a commitment to excellence.

Manager Data Center is responsible for Operational responsibilities for Systems, Network, Voice, and after hour operations, make sure incidents/SRs opened are followed up within NJT and with vendors. Carriers, and escalate to right groups by following standard NOC procedures for quick resolution of the issues.

MAIN FUNCTIONS:

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Reviews and approves systems design and implementation for efficient production operations.
• Interfaces with service vendors and sales personnel to keep abreast of new hardware/software developments.
• Interfaces with applications group to develop and implement long term hardware and software resource requirement plan.
• Reviews procedures concerning production batch cycles while monitoring services provided to end users and implements changes where necessary.
• Also work closely with infra groups on new deployments/upgrades, run cables, rack stack equipment, and help/participate in testing of the equipment.
• Be able to adapt to changing environments and support the requirements.
• Should be able to meet internally defined SLA/SLOs for problem resolution.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
  

• Shift Supervisors
• SOC Engineers
• Sr Computer Operators
• Comp Ops

• Bachelors degree in Computer Science or related subject and or six or more years of applied operations experience.
• Good working knowledge of the design and operation of large, multi-location data centers.
• In-depth knowledge and experience of change, problem and incident management.
• Literacy in security and customer data protection
• Demonstrated communication skill in presentation, open discussion, team coaching
• Fluent English verbal and written proficiency
• Financial understanding in annual budgeting, Capex and Opex concepts
• Project Management skill

• In-depth knowledge on data center operations, processes and continuous processes improvement
• Experience in data center Safety and Security measures
• Knowledge of data center server capacity planning
• Data mining/analysis skill
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
• Data Center related certification - CDCP/S/E, CDCMP/TP

At NJ Transit you will enjoy a competitive salary and excellent benefit package:

• Comprehensive Family Health Insurance – Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Qualified Transportation Expense Plan (QTE)
• 3 YEAR VESTED: Retirement Plan Options:
  401(a) is a 6% employer contribution.
  401(k) at least 6% with an additional 3% company match

At NJ TRANSIT we support and depend upon the diversity of our staff. NJ TRANSIT is an Equal Opportunity Employer.

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