Suicide Prevention Program Manager

Job ID: 730151

Title: Suicide & Crisis Lifeline Quality Coordinator

Client: FSSA

Location: Indianapolis, IN

Duration: 8 Months (Remote)

· Position is remote, Monday thru Friday, 37.5H week. Hours are flexible between 7am and 4:30 pm.

· Position is expected to renew for another 1-2 years.

· Candidate may need to attend an out of state conference (Arizona). Expenses will be reimbursed.

· Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements.

Description of services:

· Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements.

· Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan.

· Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports.

· Regularly monitors accrediting body standards to align with Indiana Code and Rule.

· Develop and carry out plan for complaints and incident reporting in alignment with quality team

· Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends

· Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.

· Facilitates training, implementation, and compliance activities per requirements.

· Assist in revising training material as needed.

· Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed.

· Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.

· Develops and delivers educational and technical assistance initiatives based up on data analysis.

· Performs other duties as assigned.

· Desired qualifications:

· Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis.

· Experience with quality plan development and implementation.

· Experience with data and technical assistance.

· Familiarity with

· Indiana Code

· SAMHSA Behavioral Health Crisis Care Best Practices

· Crisis Hotline Accreditations

· Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ populations, and rural communities.

· Ability to work collaboratively with cross functional teams

· Clear written and verbal communication skills

· Comfort, willingness and ability to learn, adopt, and utilize new technology and software

· Excellent project coordination skills, including multitasking and setting priorities on work assignments.

Required skills:

· Public Health program implementation experience, preferably in mental health, substance use and/or suicide prevention.

· Experience managing, analyzing and reporting program data.

· Public Health Program quality management experience.

· Experience as a case manager or social worker in a mental health, substance use or suicide prevention program or agency.

· Project management experience

· Familiarity with Indiana Code, SAMHSA Behavioural Health Crisis Care Best Practices and Crisis Hotline Accreditations.

Job Types: Full-time, Contract

Pay: $46.32 per hour

Schedule:

• 8 hour shift
• Day shift
• Morning shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Indianapolis, IN (Required)

Ability to Relocate:

• Indianapolis, IN: Relocate before starting work (Required)

Work Location: In person