VTC Service Agent I

Position:  VTC Service Agent I

Position Summary:

Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio/visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.

Essential Duties and Responsibilities:

• Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler/EMS)
• Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
• As operational tempo permits, provide VTC and collaboration system facilitation to other users.
• Provide VTC and A/V operational support and facilitation.
• Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities.
• Troubleshoot and resolve collaboration and business application incidents.
• Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs.
• Implement and execute configuration management plans, processes, and procedures.
• Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events.
• Maintain/utilize and procure manufacturer service and/or maintenance agreements.

Requirements:

• Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information.
• High School Diploma is required; College Degree preferred.
• One-year experience in the Audio Visual industry preferred.
• Must possess an extremely meticulous and organized working style and have an ability to work as part of a team.
• Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact.
• Familiarity with Microsoft Windows and Office products in required.

ADA Specifications:

• Occasionally lifting of 5-10 lbs.
• Regularly required to talk and or hear.
• Extended working hours.
• No travel expected for this position.
• Will be required to use the computer screen for extensive periods of time.

NMR Consulting is an Equal Opportunity Employer (EOE).  M/F/D/V