International Supply Chain Manager

DESCRIPTION

This International Supply Chain Manager position will be located at one of the following Noatum Logistics USA offices: Jamaica, NY (JFK) or Schaumburg, IL (ORD).
The role of the International Supply Chain Manager is to provide global account management to key Noatum Logistics USA customers per customer requirements and agreements.
The ISC Manager ensures quality delivery of predefined operational supply chain solutions and is responsible for maintaining relationships with all account stakeholders. They are responsible for facilitating, monitoring, and integrating the Noatum Logistics service offering, both internally and externally, to optimize service delivery and customer value/satisfaction, and to drive continuous improvement.
DUTIES AND RESPONSIBILITIES

• Own and manage assigned account(s) overall at an operations management level, executing specific requirements as documented in the customer SOP and destination account management document.
• Provide training and tools for new employees and/or continuous education for all assigned team members. Execute performance reviews, goals and objectives, and incentive schemes for direct reports, with Human Resource guidelines.
• Maintain strong contact/relationships with global customers and Noatum Logistics regions supporting those customers. Develop and maintain in-depth knowledge of customer’s business and associated supply chain requirements.
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Own and maintain local tariffs, including new rate requests, based on customer’s business growth and new location opportunities.
• Utilize internal performance score-carding and root cause analysis to drive operational excellence, improvement, and SOP execution, compliance and quality. Develop and maintain necessary metrics/KPI’s for all operational aspects of the business. Implement solutions to address and correct identified issues pro-actively. Provide root cause analysis, drive continuous improvements and execution of solutions.
• Minimize customer-perceived service failures through planned performance monitoring and operational guidance.
• Monitor service levels to ensure that performance statistics meet customer and Noatum Logistics contractual requirements.
• Ensure compliance to operational, regulatory, and administrative policies and procedures.
• Execute customer’s strategic initiatives to drive continuous process improvement and create long-term value.
• Analyze both new and existing businesses to generate additional revenue opportunities.
• Implement project management escalation line.
• Manage EDI troubleshooting and issue resolution.
• Lead Noatum Logistics global and regional control tower management discussions to share best practices. Ensure the transfer of best practices throughout the area of responsibility.
• Facilitate regular business reviews and follow-up on subsequent actions.
• Develop, implement and monitor initial maturity model.
• Provide market updates, trends, and carrier alliance statuses to the customer that may affect the day-to-day operations.
• Lead implementation for customer projects or integrations.

MINIMUM REQUIREMENTS

• 5 years strong working knowledge of international transportation and logistics (preferably in ocean 3PL/4PL/PO management).
• College degree in logistics, supply chain, international business, or project management
• Experience with process mapping, definition, and documentation (via MS Offices applications).
• Comprehensive knowledge of transportation modes, tariffs, and systems.
• Working knowledge of EDI concepts and processes and ERP systems (JDE/SAP, etc.)
• Advanced proficiency in MS Office suite of products (Excel, PowerPoint, and Visio) as well as proficiency in supply chain concepts and processes (i.e., international supply chain, inventory management, compliance, distribution and/or procurement).
• A well-organized self-starter who is highly detail oriented.
• Excellent interpersonal, organizational and both written and verbal communication skills. Experience in customer interaction (i.e., customer service, sales, sales support, or customer solutions).
• Ability to represent the team and function effectively in dealings with internal customers and vendors is essential.

PREFERRED QUALIFICATIONS

• Strong understanding of China customs export and import regulations.
• CargoWise knowledge and experience

JOB # 70

DETAILS

CATEGORY
Purchases, logistics and warehouse

SUBCATEGORY
Distribution and logistics

SECTOR
Logistics

WORKDAY
Full Time

PROFESSIONAL LEVEL
Specialist

DEPARTAMENT
Logistics

Job Type: Full-time