Clinical Advocate - Sandusky

Job Summary: 

The Clinical Advocate’s primary responsibility is to assist with population management and development of advanced medical home model in primary care offices. The advocate will communicate policies and protocols and workflow changes to primary care offices. The advocate will assist with implementation of changes related to population management and support compliance with policy and procedure. This includes monitoring population management reports, pre-visit planning, and consistent office communication in the form of huddles and monthly office meetings. As part of advanced medical home model, the Clinical Advocate will assist in health coaching and support implementation of patient of care plans. The advocate will work under the direction of a supervising care manager/physician and serve as a liaison between a primary care office and the Care Management Team/administration.  

 Essential Functions:

1. Work as a liaison between the Care Management team and a primary care office to support adoption and compliance with the Advanced Medical Home model. 

2. Receive training and attend meetings with other clinical advocates to assist with uniform delivery of office policy and protocol.

3. Support “best practice” policy and protocols are shared with office clinical staff and physicians.

4. Aid with office workflow changes and use of protocols. 

5. Comply with workflow changes and use of protocols. 

6. Comply with documentation in appropriate EMR fields.

7. Assist and provide oversight for population management reports, including outstanding lab, radiology, and referral reports; preventive services; recall processes, and chronic disease registries, under the direction of the supervising care coordinator.

8. Assist and provide oversight in primary care offices in the adoption of population management tools, including organization of “best practices” educational tools and community resources for patient care.

9. Participate in discussions of quality measures with office staff and providers.

10. Receive training and assist in development of quality improvement plans

11. Encourage use of daily huddles, and regular office meetings for communication within a practice.

12. Assist at risk patients in following care plans, by providing health coaching for patients who need assistance in adopting healthy lifestyles.  The advocate will be trained on use of motivational interviewing techniques to help patients adopt positive lifestyles.

13. Maintain efficient and timely clinical documentation.

Competencies:

1. Capable of working with diverse social, racial, and ethnic groups and collaborate with professionals from many different social service organizations and government agencies. 

2. Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.

3. Comfortable with use of computers, capable of effectively utilizing word and excel programs.

4. Ability to identify and resolve problems in a timely manner and gather as well as analyze information skillfully.

5. Ability to adapt to changes in the work environment, manage competing demands and ability to deal with frequent change, delays, or unexpected events.

6. Demonstrates dependability by being consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

7. Demonstrates accuracy, thoroughness, and monitors own work to ensure quality.

8. High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.

9. Ability to communicate effectively in written and verbal form

Education and Work Experience:

1. Completion of an accredited Licensed Practical Nursing (LPN) program or Medical Assistant (Registered or Certified) program

2. Minimum of two years’ experience in health care setting preferred.

Certificates and Licenses Required: 

1. Unrestricted, Licensed Practical Nurse licensure by the State of Ohio or Certified / Registered Medical Assistant.

Environmental/Working Conditions:

Office setting, well-ventilated and well lighted.  Work involves frequent telephone contact with patients.  Work may be stressful at times.  Interaction with others is constant and interruptive.  

Physical/Mental Demands:

Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment.  Intermittent sitting, standing, and stooping.    May view computer screen for long periods of time.  Work may be stressful at times.  Interaction with others is constant and interruptive. 

OTHER DUTIES: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility.  This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.