BEVERAGE SUPERVISOR

Description

PURPOSE OF POSITON

To ensure effective and efficient service in the food outlets.  Provide support during peak business hours including but not limited to; giving breaks to employees, serving guests, clearing and setting tables.  Prepares food and liquor orders, maintains a monthly inventory record, conducts interviews, writes evaluations and is involved in the coaching and discipline process with employees.

              REPORTING RELATIONSHIPS

Reports Directly to:                         F&B Manager

Directly Supervises:                         Front of the House Employees

Other Important Contacts:             General Manager, Operations Manager, Department Managers, Kitchen Manager, Guests, all Employees.

DUTIES AND RESPONSIBILITIES

1. Conduct interviews with prospective employees
2. Promote customer service as a priority by being attentive to guests needs.
3. Comply with company and departmental policies and procedures while practicing positive customer and employee relations.
4. Keep accurate records of scheduling and time sheets
5. Prepare and deliver employee evaluations
6. Provide proper training for all front of the house employees.
7. Responsible for administrative duties including payroll, scheduling, days off, etc.
8. Promote positive customer service
9. Communicate and coordinate events with other departments
10. Maintain adequate supply of liquor and other departmental supplies.
11. Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.
12. Responsible for knowledge of beverage items and ingredients, functions of service employees, house and bar rules and regulations, and alcohol awareness training
13. Participate in coaching, counseling and discipline with employees as needed.
14. Ensure guest satisfaction and when necessary, take action to please any un-satisfied guests.
15. Evaluating customer satisfaction with service, food quality, and atmosphere to improve performance when needed
16. Monitoring inventory levels of beer, wine, and liquor to ensure that there is enough supply for customers to purchase
17. Developing new beverage recipes to increase profit margins
18. Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.

INDIAN PREFERENCE

It is the policy of the Nooksack Northwood Casino, in accordance with U.S. federal law, and as an Indian-owned business, to grant preference to qualified and enrolled Nooksack Indian Tribal members, those who have close social and economic ties to Nooksack Tribal members, and other qualified (enrolled) Native Americans with the scope of the law.

Qualifications

QUALIFICATIONS

 
Required:
1.    Demonstrated successful experience in the food and beverage industry.
2.    Minimum 2 years of directly related experience.
3.    Previous Supervisory experience.

Preferred:
1.    Previous casino experience.

CERTIFICATIONS/LICENSING
1.    Must be able to obtain and maintain a valid Nooksack Tribal Gaming 
2.    Agency and Class III Washington State Gaming License. 
3.    Must be at least 21 years of age.
4.    Obtain a Class 12 Washington State Alcohol server’s permit.
5.    Obtain and maintain Gaming TIPS certification
6.    Obtain and maintain a Washington State Food Handler’s permit
7.    Attend Nooksack Northwood Casino’s New Hire Orientation within two weeks of employment

WORKING CONDITIONS

1. May work in a, noisy, crowed and often smoke-filled environment.
2. Will be monitored by Surveillance cameras.
3. Will work various shifts and days.
4. Possible interaction with intoxicated persons

PHYSICAL DEMANDS
A.    Must be able to lift up to 25 lbs. 
B.    Must be able to stand and walk for extended periods of time
C.    Must be able to push, pull, bend, stoop and squat.

KNOWLEDGE, SKILLS AND ABILITIES
A.    Knowledge of Washington State Liquor laws
B.    Knowledge of Washington State Food handler laws.
C.    Knowledge of wine, beer, and spirits
D.    Knowledge of rotating menus and buffet items
E.    Excellent communication skills
F.    Demonstrated positive customer service skills
G.    Ability to work any shifts including days, swing, graveyard and weekends and holidays.
H.    Ability to multi-task
I.     Basic computer skills
J.    Ability to work closely with other casino operating departments
K.    Conflict resolution skills
L.    Ability to read, write, speak and understand English.

PLEASE NOTE
The list of duties and responsibilities, requirements and licenses are not meant to be exhaustive.  Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the General Manager.  At this time, the Supervisor or Manager should be able to describe, in detail, to the General Manager, the Essential Functions of the job involved in the request.