Customer service representative

Job Description

Norco is currently seeking an individual to fill our Combination Store Customer Service Representative position. The Combination Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.

Other responsibilities include, but are not limited to :

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customer
• Fit and sell medical products and services to customers
• Continue education on industry billing criteria as it relates to specific customer insurance requirements
• Initiate and complete new patient referral information files and assist in setting up new accounts where applicable
• Issue product sales quotes to customers
• Track customer’s order in the computer and be able to interpret where order is in the delivery process
• Perform other tasks as assigned or necessary

Qualifications

• Medical homecare experience is a plus
• Good typing and 10-key skills
• Working knowledge of home medical products, placement, availability and pricing
• Working knowledge of welding, gases and supplies
• Ability to occasionally lift and / or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position

Additional Information

Norco offers a competitive compensation / benefit package, including :

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity / Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.

Last updated : 2024-05-06