Industrial Store Customer Service Representative

Company DescriptionFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.Job DescriptionNorco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:Greet customers in a professional and enthusiastic wayAnswer telephone calls promptlyDemonstrate in-depth knowledge of products, placement, availability, price and useSell welding and safety products and services to customerProcess customer orders and accurately input customer order into the computerResearch products needed for customer special applicationsFollow up on customer orders not processed correctly and remedy situationKeep sales literature current and organizedStock shelves when neededGenerate sales quotes to customersLoad products into customer vehiclePerform other tasks as assigned or necessaryQualificationsHigh school graduate or equivalentAbility to accurately enter data into computerExcellent verbal and written communication skillsExcellent customer service skillsGood working knowledge of all industrial products and gasesAbility to frequently lift up to 50 lbsAbility to occasionally lift up to 100 lbsAbility to sit, stand, or walk for extended periods of timeValid Driver's License required; CDL License a PlusAdditional InformationNorco offers a competitive compensation/benefit package, including:Employee Stock Ownership Plan (ESOP)Health, Vision and Dental InsuranceHealth Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)Life Insurance provided at no cost to employee by Norco through United HeritageSupplemental Accident, Disease, and Life Insurance through Colonial Life InsuranceEmployee Tuition Reimbursement401(k) with Employer MatchingWellness ProgramEmployee Discount on products sold by NorcoNorco, Inc is an Equal Opportunity/Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Norco, Inc is a drug-free workplace.