Dispatcher

PURPOSE OF JOB

• To operate commercial motor vehicle to transport freight in inters or intra state commerce between terminals and relay stations or from home terminal to distant point(s) and return

GENERAL ACCOUNTABILITIES

• Direct and dispatch product movements with professional efficiency

• Consider predicted and real-time scenarios to keep routes efficient and productive

• Schedule, plan and confirm deliveries within all 48 States

• Use our online tracking system to keep an eye on trucks and goods

• Troubleshoot and resolve any issues that arise with shipments

• Upload various documents to our website

• Preserve excellent relationship with truckers and fleet owners

Competencies:

To be successful in this position, the individual performing the duties must successfully demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Initiative - Asks for and offers help when needed.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.

• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

• Organizational Support - Follows policies and procedures.

• Planning/Organizing - Uses time efficiently.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - It is our commitment to provide a safe working environment, safe equipment, proper materials, and require safe operating procedures to be followed at all times. Employees are required to comply with the safety regulations and follow safety procedures.

JOB SPECIFICATIONS

• High school diploma or equivalent preferred
• 2 years –dispatch experience (preferable in trucking industry
• Previous experience with Managing 25 drivers
• Well versed in state and federal laws on truck driver safety
• Proficient with Microsoft office Excel and Word
• Experience with Industry specific software a plus