Job Description Responsibilities Serve as strategic partner, within the Loyalty & Payments organization, to drive Third Party Risk and Audit strategy and impact business outcomes. Support SOC Audit program and/or provide audit management support for NCSI, as needed Support Business Continuity and Disaster Recovery/Resiliency Direct collaboration between Enterprise Business Resilience and Loyalty & Payments business teams, for development of Business Impact Analysis (BIA) and Business Continuity (BC) Plans Management, care and feeding of BC plans and BIAs via regular collaboration, facilitation and driving of discussions with business teams Support of plan exercising, including supporting the Enterprise Business Resilience team’s development and facilitation of BC plan annual exercises, and conducting necessary post-exercise summaries, enhancements and resolutions. Conducting gap analysis and coordination with disaster recovery teams on technology enhancements Provide training to business teams in support of BC plan management Work with business teams to review regulations, guidance, contractual requirements, and applicable codes to ensure compliance Drive Nordstrom Loyalty & Payments BC examination, audit, and annual reporting processes Ensure consistency in methodology between all BC plans and in consistency with Enterprise Business Continuity Framework Support enhancement and maintenance of emergency response and crisis management programs for Loyalty & Payments organization Provide support during emergency / crisis events to assist with response and recovery efforts Maintain Loyalty & Payments BC data in enterprise business continuity management system Support the Nordstrom/Bank Operating Model for Vendor & Sub-Vendor oversight Support cost savings strategies and initiatives to achieve financial and productivity objectives. Build, maintain and enhance relationships with strategic Loyalty & Payments vendors, internal and external stakeholders. Effectively collaborate internally and with vendors while driving continuous improvement and innovation. Define and support vendor management mission/vision and strategies to support Company goals. Apply third party risk management principles cross-functionally with insights and knowledge across other company functions. Enforce risk-based criteria for evaluating third party relationships Manage the execution of third-party risk assessments in the various phases of relationships (new/onboarding, existing, renewal or termination) Maintain an understanding of the impact of third-party relationships on business operations Monitor and analyze all risks associated with third parties in scope and determine overall risk profile and health of the third parties Assist business partners in understanding and articulating third party risks, mitigation of risk and Nordstrom’s and Bank Partner’s risk appetites. Escalate issues to steering committee as needed Support reviews of all third parties based on established criteria Coordinate reviews and assessments of high risk and critical vendor audits Collaborate with stakeholders in the third-party process to execute program documentation, regulatory updates, and risk-based monitoring protocols designed to reduce risk exposure. Ensure that Business Units perform monitoring of key vendors’ performance, billing and other oversight; review, guide and audit oversight Qualifications Bachelor’s degree in information systems, business, computer science or similar degree Masters preferred 5-7 years of experience, with vendor management or third-party risk management 2 years of experience with business continuity planning and business impact analysis Knowledge, Skills and Capabilities Comprehensive knowledge of third-party lifecycle management and vendor risk management structures and methodologies, including associated regulatory and industry guidance (OCC, FFIEC et al) Comprehensive knowledge of business continuity management, emergency management and resilience Knowledge of SOC and SOX Audit, including lifecycle management Program/Project Management skills along with strong organizational planning Strong analytical acumen with proficiency in Excel, Project Management Tools, and other MS Office suite products. Ability to develop and foster relationships and promote collaborations across multiple stakeholder groups Strong written and oral communication skills Ability to manage multiple projects and competing priorities Card Services: Nordstrom is able to offer remote employment of this position in all US states except AL, AR, CA, DE, FL, GA, IN, IA, LA, MD, MS, MT, ND, OH, OK, PA, SC, TN, VA, VT, WV, and WY. #LI-Remote We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Colorado: $80,000 - $132,000
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