ARC Director of Operations

Normal Township operates a 40,000 square feet Activity and Recreation Center (ARC) for adults age 55 and over. With over 3,600 members and more than 90 different programs on offer each month, the center is an exciting atmosphere where people can improve their physical and social well-being while meeting new people and trying new hobbies. The Director of Operations coordinates, evaluates, and directs all operational activities for the Activity and Recreation Center. The Director of Operations reports directly to the Township Board and collaborates with elected officials, the ARC Senior Advisory Committee, ARC staff and ARC members to further the mission and vision of ARC. The Director of Operations manages a team of eighteen employees, including four other managers, and a volunteer program to assist staff.

Required Qualifications

• Demonstrated leadership skills, including staff supervision, administration, facility management, conflict resolution and crisis management skills.
• Five years of full-time supervisory experience.
• Ability to work independently and demonstrate confidence and good judgement in response to emergency situations.
• Three years of professional experience developing, maintaining, and managing budgets and programs.
• Demonstrated customer service skills including respect for staff, volunteers, and members.
• Demonstrated ability to effectively communicate verbally and in writing, including public speaking experience.
• Demonstrated interpersonal skills, content knowledge, and training and development in the creation of an environment that supports diversity and cultural competence.
• Ability to research and access grants and resources that provide financial support for programming and projects.
• Ability to develop and implement assessment and evaluation tools to guide programming.
• Proficiency in Microsoft Office programs including Word, Excel, and Outlook.
• Relevant four-year degree.
• Must be willing to undergo a pre-employment background check.

Desired Qualifications

• Training and/or experience working with people over 55 years of age.
• Experience working in government, including knowledge of OSHA, OMA and FOIA.
• Experience with cash handling.
• Experience supervising other managers.
• Experience managing instructor contracts.
• Bachelor’s Degree required; Master’s Degree preferred.
• AED/CPR training

Work Hours

Based on a 37.5 hour work week. Typically 8:00am - 4:30pm, Monday through Thursday; Fridays 7:45am - 1:15pm, some Saturdays 7:45am – 1:15pm. Shift coverage for other managers and for special events as needed.

Proposed Starting Date:

July 2024

Duties

• Develop policy and procedures to establish guidelines which reflect the vision and values of the organization.
• Oversee maintenance of building and equipment and effectively manage safety plans and programs.
• Review, document, and address all member concerns in a timely manner.
• Oversee the maintenance of an effective volunteer program to support ARC operations and events.
• Develop opportunities for professional development for staff to promote learning.
• Maintain relationships with the East Central Illinois Area Agency on Aging to support efforts to reduce social isolation in seniors.
• Coordinate and supervise the Senior Health Insurance Program at ARC to provide Medicare counseling. The SHIP Coordinator is responsible for the administrative support for the ARC SHIP volunteers and is a liaison between the ARC and the Illinois Department of Aging for the ARC SHIP program,
• Oversee staff time and attendance.
• Collaborate with the township supervisor and staff to develop annual budget.
• Oversee staff that track all income and expenses for the facility and ensure excellent internal controls are in place to manage all money handling.
• Review revenue and expenses monthly to ensure budgetary goals are being met.
• Look for process improvements to create efficiency, cost savings, and improved services as needed.
• Liaison and network with local agencies that provide support and resources for senior services. Cultivate relationships with organizations to promote partnerships that benefit ARC, Bloomington/Normal, and surrounding community.
• Collaborate with staff to develop and supervise new and existing activities, programs, and services that effectively reduces social isolation, and promotes physical and cognitive wellness for members.
• Collaborate with staff to create annual communications/marketing/fundraising plans.
• Oversee the use of program data to identify trends.

Please submit a letter and resume, including three professional references, to Jess Ray, Township Supervisor, via Indeed.

Job Type: Full-time

Pay: $65,000.00 - $72,250.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $65,000 - $72,250