IT Support Specialist

IT Support Specialist: North Branch Construction is currently seeking a well-rounded professional candidate to facilitate remote and on-site technical support at the desktop level. Troubleshoots and resolves both hardware and software issues regarding network connectivity, printer, and PC issues. This person will assist the primary point of contact with the Help Desk ticketing system. This position will be responsible for various administrative tasks for all company divisions and assisting and supporting the Project Coordinators as needed.

Responsibilities and Duties:

• Work closely with employees to resolve network, software, or hardware issues.
• Support Microsoft Office 365 suite functionality (i.e.: Exchange Online, SharePoint, Teams, etc.).
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• PC and thin client maintenance including software and hardware troubleshooting.
• Windows Server Active Directory and Exchange user management.
• Manage vendor coordination for company phone, copiers/printers, etc.
• Maintain existing network infrastructure.
• Assures all installations are in accordance with manufacturer’s specifications and best practices.
• Assist with a variety of administrative, technological and/or infrastructure projects.
• Assist with project coordination throughout all phases of a project.
• Perform additional clerical duties as assigned.

Requirements:

• Two years of IT experience.
• Experience with Windows Server Operating Systems (2016-2019)
• Knowledge of Active Directory, DNS, DHCP, Group Policy, IIS, File & Printer Sharing.
• Proficient in Blue Beam, Microsoft Outlook, Word and Excel, online navigation on Windows OS, CMiC a plus.
• Must have exceptional communication and customer service skills.
• Ability to maintain professionalism, courtesy, and composure under pressure.
• Be trusted with confidential or HIPAA related information.
• Ability to take assigned projects to successful competition.
• Great attention to detail with an ability to prioritize and multi-task.
• Team player -exhibiting excellent interpersonal and customer services skills, ability to maintain a positive friendly attitude while dealing professionally with co-workers and external customers.
• Comfortable in a small office environment.
• Background in construction-type industries a plus.

Education:

• Associate Degree in IT (Preferred), high school or equivalent (Required). Two plus years IT support required. Years of experience will be considered in lieu of a degree.

Job Type: Full-time

Pay: $20.00 - $31.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 2 years (Preferred)

Work Location: In person