Customer Solutions Representative

Position: Customer Solutions Representative

Location: Chicago (Archer Heights Neighborhood)

Environment: Hybrid (onsite 3 consecutive days/month - rest of the month is remote)

Hours: Rotating shifts (every 2 weeks) of 7am - 3:30pm and 8:30am - 5pm

Pay: $45 - $50K ( compensated overtime)

About the Role: As a Customer Solutions Representative, you will play a crucial role in providing Account and Order Management support within our client's Manufacturing and Distribution environment. You will act as a liaison between the sales team, customers, and internal departments, ensuring seamless order management, delivery coordination, and accounts receivables management while upholding world-class customer service standards. Your active participation in the company's mission to facilitate ease and success for the sales team and customers is paramount.

Responsibilities:

• Demonstrate professional communication skills, both verbal and written, with a focus on urgency, accuracy, and effectiveness.
• Handle inbound calls and emails efficiently, demonstrating a sense of urgency in addressing customer inquiries.
• Represent the company through various customer interactions, including account creation, order processing, inventory management, and problem resolution.
• Monitor daily task assignments and adapt flexibly to changes in business requirements.
• Utilize Salesforce CRM to manage and resolve customer issues and inquiries effectively.
• Collaborate with departments such as Logistics, Accounting, and Manufacturing to ensure customer requirements are met.
• Maintain expertise in product offerings, sales personnel, business processes, and systems.
• Adhere to productivity and quality performance standards across all contact channels, including e-commerce systems, phone, email, chat, fax, and traditional mail.

Qualifications:

• Minimum of 3 years' experience in Account and Order Management within a Call Center environment.
• Strong customer focus from customer creation through delivery and collections.
• Associate's Degree in Business or related field required.
• Proficiency in Microsoft Office and SAP; experience with Salesforce CRM preferred.
• Attention to detail, dependability, and self-starting abilities are essential.
• Proven ability to multitask in a fast-paced environment with changing business needs.
• Comfortable working in a hybrid "work from office and home" model, demonstrating proactive and efficient work habits.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Education:

• Associate (Preferred)

Experience:

• Customer service: 3 years (Required)
• Account management: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Chicago, IL 60632 (Required)

Work Location: Hybrid remote in Chicago, IL 60632