User Support Technician (FT)

Reporting to the Administrative Officer III at a multi custody correctional facility, this position’s responsibilities include, but are not limited to, the following:
 

 
Note to Current State Employees:
The salary grade for this position is DT04 (Salary Range: $52,809 - $79,214). State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.  Based upon these factors, a pay increase MAY result.
 
About the NC Department of Adult Correction (DAC):
DAC is the largest state agency with more than 26,000 employees.  It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation.  We have a mission that matters!
 
About Anson Correctional Institution:
Anson Correctional Institution houses female offenders in close and medium custody housing units and male offenders in a minimum custody unit. Anson CI offers a wide variety of educational, vocational, and training programs for men and women. Correction Enterprises operates the offender packaging operation at Anson, a partnership with Union Supply Direct through the Prison Industry Enhancement Program (PIE). Family and friends can order a package of goods from a pre-approved shopping list to send to an offender. Orders are packaged by offenders and shipped quarterly.

Knowledge, Skills and Abilities / Competencies:

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links were created for applicants of Dept. of Adult Correction jobs and may not reflect the policies or procedures of other State agencies.)
 
To qualify for this position, applicants must document on the application that they possess ALL of the following:

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
 
DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
 
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
 
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:  Correctional & Probation/Parole Officer Certification.
The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape."  Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader).
Per NC General Statute 143B-972.1 (Download PDF reader) (Download PDF reader), applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”).  This is in addition to submitting fingerprints during the application process.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.
 
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help-Line at 855-524-5627.
 
If there are any questions about this posting other than your application status, please contact Celeste Robinson at 919-582-6116.