Parts Merchandiser

What we do: We provide retail trailer sales, service and parts to residential and commercial customers.

Why we do it: Our purpose is to thrive together with our teams, customers, partners and community

• Teams: Support impactful moments in each others lives
• Customers: Be their trailer solution
• Partners:  Be a business asset
• Community: Make a positive impact   

How we do it: We hire, train, make decisions, hold each other accountable and form habits from our Core Values.

• Thrive together: Support impactful moments
• Own it!: Follow the process every time
• Always show gratitude:  Show sincere appreciation daily
• Be the solution: Say “Yes” and overcome obstacles
• Take the initiative: Find ways to help  
• Grow:  Individually and as a company

Our Current Mission: By the end of 2030 we will accomplish:

• Sell 10,000 trailers per year
• Operate 6 dealership locations
• Parts and Service market leader for each location
• Highest rated trailer dealership in the country
• Every team member actively pursuing their growth plan

Parts Merchandiser

Reports to: Operations Manager

Parts Merchandiser’s Role:

• Inventory management 
• Min/max ordering
• Cycle counts
• Vendor relationship management 
• Customer facing 
• Returns
• Forklift operations (training on site) 
• Parts to service coordination 
• Report tracking

Job Summary
The Parts Merchandiser is part of the Parts and Service Team.  The Parts Merchandiser is responsible for the parts and accessories needed for business operations.  These operations include customer counter parts sales, service part sales, and trailer sales accessories.  Parts Merchandiser is responsible for ordering, receiving and processing parts received from vendors.  Parts Pro is responsible for assisting phone customers and walk-in customers.  When Service Pro Team Leader is not available, Parts Merchandiser will assist customers with service related needs.  

Primary Job Duties

• Generate vendor parts orders
• Answer inbound parts phone calls
• Assist walk-in parts customers
• Check-in, label and stock parts 
• Update and install parts displays on the lot and in office 
• Sell accessories and other needed equipment for customers purchasing trailers
• Perform cycle counts for parts inventory.
• Manage parts supply chain to optimize profits and revenues.
• Help team unload and assemble trailers before opening as needed. 
• Assist in organize inventory on lot
• Use point of sale software to perform parts transactions
• Take payment over the phone and in person for parts using various payment processing services.
• Cover the Service desk when Parts and Service Pro Team Leader is not available.  
• Assist all other customers when needed. 

Skills/Qualifications:

• Must have retail sales experience 
• Must be able to regularly lift 50 lbs.
• Must have valid NC Drivers license
• Must be skilled in Microsoft Office or Google Docs
• Must have reliable transportation
• Verbal Communication
• Conflict Resolution
• Multi-tasking
• General Math Skills
• Problem Solving
• Organization
• Email & Punctuality 
   

Work Hours:

• Monday-Friday: 8:45-5:30
• ½ day once per week
• Saturday: 8:45-12:00
• Lunch:  30 minutes (between 12:00 pm and 2:00 pm)
• Additional Hours as required

• Work is performed at desk, outside retail lot, in parts warehouse, and in service shop
• Fast pace environment
• A small business requires varying tasks from time to time to ensure all needed tasks are completed. 
• Product knowledge required to perform job proficiently

• Wages
• Attendance bonus
• Paid holidays
• Production bonus

• Mini-Medical:
• MD Live - Telemedicine 
• Accident Plan
• Hospitalization Plan
• Company Retirement
  • 1:1 Contribution Match up to 3% of Pay