Care Coordinator or Social Worker - Acute Care Services

Pay starting between $26.00 - $28.84 per hour.

MSW social worker pay starting at $27.81 to 30.90 per hour.

It is never too early to plan for retirement!

• As an employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country.
• The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. The WRS is a strong public pension plan because of its stable funding, unique plan design and robust governance. These factors set the WRS apart from the vast majority of other plans in the United States. With some $142 billion in assets, it is the 8th largest U.S. public pension fund.
• Participating staff contribute 6.9% and NCHC will match this at 100% each pay period!

The Care Coordinator is an integral part of the treatment team for youth and adults who receive services from Acute Care Services – either the crisis stabilization programs or inpatient behavioral health hospitals. The Care Coordinator provides support to clients’ individual treatment plans while in the facility and provides the client with recommendations and referrals upon discharge such as to social services, community supports and resources, and placements in outside care systems. The position is responsible for coordination of care with family members and other providers regarding the needs of the client.

Crisis Stabilization Facility - Crisis stabilization programs provide short term voluntary therapeutic interventions to reduce and stabilize a person’s mental health crisis and link them to other resources and support

Or

Behavioral Health Hospital - The hospitals provide short term voluntary and involuntary 24/7 inpatient psychiatric care and related services to youth ages 13-17, and to adults.

Education, Licenses, Certification, Skills and Experience Requirements:

• Minimum Education: Bachelor’s degree in social work or related field earned from an accredited college or university academic program

• Minimum Work Experience: One to three years’ human services program related work experience and one year related to discharge planning or resource coordination for similar populations.

• Required Skills: Experience working with people with mental health diagnoses

• Driving Requirements:
  • Valid Wisconsin driver's license and appropriate auto insurance coverage as required by North Central Health Care.
  • Must have the use of a personal vehicle.

• Preferred Qualifications, Skills, Education, Licenses, Certifications and Requirements:
  • Social work experience
  • Current Wisconsin Certified Social Worker
  • Current Wisconsin Substance Abuse Counselor or Substance Abuse Counselor In-Training certification

Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Essential Job Duties and Responsibilities:

• Provides guidance to unit paraprofessional staff (Behavioral Health Professionals) relative to provision of services in treatment plans
• Responsible for timely completion of psychosocial assessments, Safety and Crisis Plans, and recommendations included in Discharge Summaries.
• Responsible for appropriate care coordination/Discharge Planning based on client need.
• Educates parents/guardians of discharging youth/clients on successful strategies used in treatment plan
• Makes appropriate and timely referrals to other agencies based on client need and services required.
• Provides support for individuals, families, and groups.
• Assists in the completion of patient aftercare forms and serves as a client advocate.
• Provides clinical review/discharge reports to insurance companies as appropriate.
• Makes resource and support referrals to individuals utilizing crisis stabilization services.
• Assures that client care provided in the department is completed in a respectful manner that upholds the dignity and rights for adolescent and adult clients.
• Performs social counseling services for individuals, families, and groups.
• Maintains regular on-site attendance

Non-Essential Job Duties:

• Provides cross-coverage in other Behavioral Health Service programs as-needed to support the Department as a whole.

• All other duties as assigned.

Organizational Competencies:

• Demonstrates behaviors that support excellence as defined by North Central Health Care
• Completes competencies as required by North Central Health Care and/or various regulatory agencies based on entity and/or job title
• Provides Person-Centered Service
  • with a proactive approach and caring attitude
  • by fostering a culture of trust and safety
  • that is values and respect based
  • that offers choice, input and involvement
• Adheres to professional boundaries, ethics, confidentiality and privacy practices, policies, procedures, and regulations (HF, HR, PP)
• Demonstrates adherence to accepted ethical and behavioral standards of conduct
• Understands HIPAA regulations and ensures release of information is consistent with NCHC's privacy policies (HF, HR, PP)
• Uses knowledge of regulatory and accreditation standards along with federal, state, and local codes needed to perform job duties
• Adheres to quality standards and follows policies, processes, procedures, and regulations
• Understands role in the organization and aligns actions with NCHC goals, core functions and values
• Participates in continuing professional development

Functional Demands:

Activity Requirements (including Mental & Physical Activities):

• 45% General Office Work: Frequent use of computer, keyboard, and other technology; data interpretation, decision making, problem recognition, problem solving, visual acuity (near visual acuity, far visual acuity, depth perception, color vision), hearing, verbal communication, verbal comprehension, writing communication, and written comprehension
• 0% Sedentary Work: Continuous sitting at desk for several hours occasional standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, grasping, and lifting of under 10 pounds as required
  • 45% Light Work: Intermittent lifting, sitting, standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, and grasping. Must be able to lift a minimum of 10 pounds unassisted
  • 5% Medium Work: Frequent lifting, standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, and grasping. Must be able to lift a minimum of 25 pounds unassisted
  • 0% Heavy Work: Frequent lifting, standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, and grasping. Must be able to lift a minimum of 50 pounds unassisted
  • 5% Very Heavy Work: Frequent lifting, standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, and grasping. Must be able to lift a minimum of 100 pounds unassisted

• Exposure to Hazards: Select the most appropriate level of hazard exposure
  • Moderate exposure to workplace hazards

• Types of Hazards:
  • Biological
  • Chemical
  • Physical
  • Other

• Working Conditions:
  • Indoors
  • Background Noise
  • Tight Spaces and/or Close Quarters
  • Exposed to infectious diseases or other possible infectious materials including blood, fecal matter, OPIM...
  • Required to function around high behavioral or physically disruptive individuals

• Travel Requirements:
  • Frequency:
    • Minimal
    
    

• Type of travel:
  • In community
  
  

• Nature of travel:
  • Errands
  • Transport clients/patients/residents
  • Other:

Competencies:

• General Competencies:
• Adapts well to changes in the job and work environment.
• Develops and maintains trusting, positive, constructive, professional relationships with others.
• Partners and works well with others on the team, across the organization, and in the community to achieve personal, team, program, department, and organizational goals.
• Works under general direction, on multiple tasks with demanding timelines as well as works independently with minimal managerial oversight
• Values diversity and differences

• Regulation Required Department/Program Competencies:
• Screens for danger to self and others
  • Screens for co-occurring mental health issues
  • Analyzes and interprets data to determine treatment recommendations and priorities
  • Formulates mutually agreed-upon measurable treatment goals and objectives with individuals served
  • Demonstrates adherence to accepted ethical and behavioral standards of conduct

• Department/Program Competencies:

• Is able to understand, and apply, applicable DHS regulations and standards
• Demonstrates adequate clinical decision-making capability on a consistent basis
• Demonstrates initiative

• Clinical Competencies:
  • Accurately performs and documents assessments, interventions, and data in medical record
  • Views each person we serve as an individual with their own unique set of issues and circumstances and seeks to understand thoroughly their own mini-culture (family and community) rather than as a stereotypical patient
  • Understands and follows NCHC suicide assessment, screening, prevention and management policies and procedures
  • Supports those we serve in order to help them maintain their highest level of functioning

• Regulation Required Job Specific Competencies:
  • Demonstrates knowledge about and treatment of substance abuse, dependence, and other addictive behaviors
• Completes state approved CBRF training requirements as needed (upon hire and refreshers)
• Is registered on the UWGB registry for completed CBRF state approved trainings

• Job Specific Competencies:

• Applies knowledge of the principles and practice of professional social work in assessing and evaluating individual clients to determine the appropriate plan of care.
• Uses knowledge of area resources, programs and services for client referrals.
• Uses knowledge of the social factors and causes of social maladjustment which result in the need for protective placement or referrals for services to serve clients
• Establishes rapport with clients, their families and associates to be able to help them meet their social needs.
• Demonstrates (at minimum) bachelor’s level social work competency in professional work and engages in opportunities for professional growth and continuing education

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)