Manager of Crisis Clinical Services

Pay range of $80,000 - $97,600 annual salary.

Monday-Friday 8am-4:30pm

It is never too early to plan for retirement!

• As an employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country.
• The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. The WRS is a strong public pension plan because of its stable funding, unique plan design and robust governance. These factors set the WRS apart from the vast majority of other plans in the United States. With some $142 billion in assets, it is the 8th largest U.S. public pension fund.
• Participating staff contribute 6.9% and NCHC will match this at 100% each pay period!

Employee Benefits: NCHC Employee Benefits

Purpose of the Position:

The Manager of Crisis Clinical Services is a licensed mental health professional who provides clinical oversight for the NCHC Crisis program, whose staff provide 24-hour Crisis assessment and response services to individuals needing mental health and/or substance abuse support the tri-county area. This includes supervision of Crisis program staff, supervision of the care and services provided to clients accessing Crisis services, and ensuring standards of care and regulations are met. The position also includes clinical education provision and participation in the Crisis services clinical on-call rotation as well as will work directly with other clinical and program services managers to ensure coordination of care and services among the Acute Care Programs, other NCHC programs, and community partners.

Education and Experience Requirements:

Required:

• Master’s degree in administration, or Human Services or Behavioral Health focus, from an accredited college or university.
• State of Wisconsin Licensed Clinical Social Worker, Licensed Professional Counselor, Licensed Marriage & Family Therapist, or Psychologist
• 1 - 3 years of relevant experience

Preferred:

• Experience providing clinical supervision.
• Leadership in Behavioral Health Programs.
• Proficiency in documentation of services provided in an Electronic Medical Record

Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.

Essential Job Duties and Responsibilities:

• Oversees the day- to- day clinical operations of the 24/7 crisis center.

• Reviews program clinical documentation and patient interactions for adherence to North Central Health Care quality standards.

• Coaches and guides model mental health clinical practice in the integration of new evidence into practice.

• Oversees program discharge planning, quality of mental health clinical care, and transitions of care.

• Provides education to program and department staff, and to other NCHC programs/partners as needed.

• Collaborates and consults with treatment providers and community referral sources, focusing on multidisciplinary treatment approaches.

• Establishes and maintains liaison relationships with relevant groups and programs within, and exterior to, North Central Health Care.

• Set clinical performance expectations in detail, provide feedback, and maintain individual accountability of employees through performance evaluations, outcome measuring and the development of performance improvement plans.

• Collaborates with Acute Care services clinical managers, and other NCHC program leadership and service providers.

• Provides immediate support in on-site crisis situations.

• Coordinates with BHS leadership team on employee trainings and continuing education. Reviews department clinical policies and procedures and updates. Participates in ongoing quality assurance review activities.

• Participates in ongoing quality assurance review activities including chart audits.

• Arranges, participates, facilitates, and ensures clinical supervision per program regulations and NCHC quality of care practices and documents the clinical supervision provided.

• Implements and enforces all regulatory standards, requirements, and guidelines, including federal, state, and local regulations, and licensing boards and accreditation authorities.

• Adheres to scheduled work hours with regular and predictable attendance.

• Participates in the BHS clinical on-call schedule rotation for crisis services clinical consultation on pre-scheduled nights and weekends.

• Participates in on-call pool for Marathon County Jail Suicide watch and is available to make clinical judgements on whether an inmate should remain on suicide watch.

• Acts as lead departmental on-call advisor for the Acute Care Programs, providing support and back-up to clinicians in the department clinical on-call rotation.

• Collaborates with law enforcement agency partners to ensure continuity and efficacy of the crisis emergency mental health services and Chapter 51 regulatory obligations and processes.

Manager of Crisis Clinical Services

Supervisory Expectations:

• Number of Staff Supervised: 20-22

• Highest Level Managed:
  • Supervisory – Professional Level

• People Management & Tasks
  • Hire employees
  • Promote employees
  • Terminate employees
  • Set pay
  • Assign and evaluate work
  • Manage performance
  • Complete performance evaluations
  • Coach/Mentor/Advice employees
  • Discipline employees

Functional Demands:

• Activity Requirements:

• Exposure to Hazards: Select the most appropriate level of hazard exposure
  • Minimal exposure to workplace hazards
  • Limited exposure to workplace hazards
  • Moderate exposure to workplace hazards
  • Significant exposure to workplace hazards

• Types of Hazards:
  • Biological
  • Chemical
  • Physical
  • Other

• Working Conditions:
  • Indoors
  • Outdoors
  • Background Noise
  • Tight Spaces and/or Close Quarters
  • Subject to one or more of the following conditions that affect the respiratory system: Fumes, odors, dust, mist, gases or poor ventilation
  • Exposed to infectious diseases or other possible infectious materials including: blood, fecal matter, OPIM...
  • Required to function around high behavioral or physically disruptive individuals

• Travel Requirements:
  • Frequency:
    • Regular
  • Type of travel:
    • In community
    • Within the county
    • Out of the county
    • Overnight
  • Nature of travel:
    • Errands
    • Transport clients/patients/residents
    • Other: Community partner meetings; conferences; trainings

Competencies:

Program and Job Competencies:

• Has deep understanding of the program overseeing:
  • Knows and understands all regulatory requirements of the program
  • Knows and understands budgets including revenue, expense, FTE and capital
  • Knows and understands program regulations and operations including state statutes, CMS and TJC, program dashboard, and operational plan
• Acts as clinical lead for program, with direct clinical oversight for all program employees
• Ensures employees are following all regulatory, agency, and program clinical and operational documentation requirements in the approved workflows and formats and within the required timeframes
• Holds self and team accountable
• Achieves deadlines
• Is on time and prepared for meetings
• Is an advocate for NCHC and the care that is provided every day
• Problems solves for clinical issues and utilizes peers and partners
• Works under general direction on multiple tasks and with demanding timelines, as well as works independently with minimal managerial oversight, as evidenced by task completion during shift and adequate care and documentation
• Assesses client/patient/visitor situations and associated risks adequately, and initiates and/or responds appropriately to, behavioral health emergency codes; During behavioral health codes, utilizes CPI training, least restrictive measures, restraint chair training, and other applicable crisis response policies and procedures

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)